SAP Global Customer Identity Access Management (CIAM) Customer Office Expert (COE)

SAP SE; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global technology company in the UK is seeking an experienced CIAM Customer Office Expert to drive cloud migration and engage with customers to provide exceptional service. You will develop sales strategies, forecast pipeline health, and act as an executive sponsor within key accounts. The ideal candidate has over 5 years in technology sales and a proven track record in complex enterprise deals. Competitive benefits and a flexible working environment are offered.

Benefits

Flexible working models

Commitment to inclusion

Qualifications

• 5+ years in technology or cloud software sales, ideally in CIAM/IAM.
• Proven track record of driving complex enterprise deals.
• Strong understanding of enterprise technologies.

Responsibilities

• Develop and execute comprehensive strategies to promote SAP CIAM.
• Build and maintain relationships with key stakeholders.
• Own accurate forecasting for the CIAM pipeline and bookings.

Skills

Communication skills

Negotiation skills

Analytical skills

Technical concept articulation

Customer needs identification

Job description

Overview

SAP Global Customer Identity Access Management (CIAM) Customer Office Expert (COE) is part of the SAP Customer Office within the SAP Business Technology Platform. The COE for CIAM drives revenue, identifies new business opportunities, and accelerates cloud migration and adoption for customers, with a focus on new name bookings growth. The role requires a broad understanding of SAP technologies, CIAM/IAM, and data management to communicate value to prospective customers. The COE collaborates with regional Sales and Customer Success to drive business development, consumption, and renewals across global programs.

What you’ll do

• Sales Strategy and Execution: Develop and execute comprehensive strategies to promote SAP CIAM.
• Demand Management: Forecast pipeline health, identify coverage gaps, and coordinate with field and partner teams for demand generation.
• Account Identification: Identify and prioritize CX and BTP customers with potential for CIAM opportunities.
• Bookings Targets: Contribute to achieving and exceeding New & Upsell bookings targets for SAP CIAM.
• Consumption and Renewals: Act as executive sponsor and COE within SAP CIAM accounts; develop and execute renewal strategies; drive adoption and identify gaps to promote product innovations.
• Customer Engagement: Build and maintain relationships with key stakeholders; engage in consultative conversations to articulate value and recommend CIAM and ECPM technologies; provide exceptional customer service.
• Product Expertise and Demonstration: Serve as an expert on SAP CIAM offerings; collaborate with Product teams to define go-to-market initiatives; deliver compelling presentations and demonstrations.
• Collaboration and Resource Management: Work with Customer Success and Partner ecosystem to support engagements and accelerate deal closure; align with Account teams and partners to drive adoption and consumption.
• Forecasting & Reporting: Own accurate forecasting for the CIAM pipeline and bookings; report to global leadership and contribute to QBRs with actionable insights.
• Knowledge Sharing: Share best practices and success stories across global sales, partner, and customer communities.

What you bring

• Required:
  • 5+ years in technology or cloud software sales, ideally in CIAM, IAM, or related technologies
  • Proven track record of driving complex enterprise deals
  • Strong knowledge of enterprise technologies and architecture
  • Excellent communication, negotiation, and presentation skills
  • Ability to articulate complex technical concepts and translate them into clear business outcomes
  • Strong analytical skills with a focus on identifying customer needs and providing solutions
• Preferred:
  • Understanding of SAP technologies including SAP ERP, CX and SAP Business Technology Platform
  • Proficiency in CIAM technologies and positioning of CIAM-focused solutions
  • Extensive industry network for business development
  • Familiarity with SAP’s sales methodology, internal systems, and GTM motions
  • Familiarity with SAP Business Suite and SAP Line of Business solutions
  • Understanding of AI-readiness and data-driven transformation narratives at the CxO level
  • Understanding of industries and vertical markets for CIAM growth
  • Exceptional written and verbal communication skills
  • Strategic thinking with creativity and innovation
  • Strong executive presence and results-driven mindset
  • Ability to work across multiple teams within a matrix organization

Why This Role Matters

As SAP shifts to a cloud-first, AI-ready future, SAP CIAM is a critical engine powering digital transformations. Your impact will be felt in driving innovation, shaping go-to-market strategy, and helping customers move to a future-proof cloud platform for their customer and consumer data.

Meet your team

SAP CIAM within SAP’s Business Technology Platform portfolio is rapidly growing and serving as the platform for all innovation for customers across industries.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP is a cloud company with a global presence, focused on collaboration, personal development, and delivering solutions across ERP, analytics, intelligent technologies, and experience management. SAP is committed to inclusion and health and well-being, with flexible working models to support employees’ best work.

Equal Employment Opportunity

SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you need accommodations to navigate our site or complete your application, please email Recruiting Operations Team: [e-mail].

Qualified applicants will be considered without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable legal requirements. Successful candidates may undergo background verification with an external vendor.

Requisition ID: 433121 | Location: Middlesex, GB | Travel: 0 - 10% | Employment Type: Regular Full Time