SAP Customer Service Administrator - 1 Day WFH

Office Angels (Ashford); Folkestone; Hybrid; CAD 39,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Annual leave (28 days)

Dedicated consultant

Permanent position opportunities

Eyecare vouchers

Temp of the Month

Mobile timesheets

Perks at work

Discount schemes

Well-being platforms

Job summary

Office Angels is seeking a Customer Service Administrator with SAP expertise for a 12-month temporary contract in Folkestone, Kent. The role offers 1 day per week from home and standard office hours.

You will build strong relationships with business customers, handle inquiries, process returns, and maintain accurate records while liaising with shipping and warehouse teams to support demand planning. The successful candidate will have B2B customer service experience and be highly IT-literate.

Qualifications

• Business-to-business customer service or account management experience.
• Proficient in using SAP.
• Experience in shipping or logistics (preferred).
• Excellent IT skills and meticulous attention to detail.

Responsibilities

• Build strong relationships with business customers and provide a high level of service.
• Handle enquiries from internal and external customers.
• Respond quickly to change requests.
• Create debit and credit notes for customers.
• Handle customer complaints and resolutions.
• Process returns and refunds.
• Update and maintain accurate customer records.
• Identify improvements within the customer service team.
• Work with shipping and warehouse on stock reports and demand planning.
• Proactively seek and act on customer feedback.

Skills

SAP User

Customer service

Account management

Shipping/logistics

IT skills

Job description

Office Angels is seeking a Customer Service Administrator with SAP expertise for a 12-month temporary contract in Folkestone, Kent. The role offers 1 day per week from home and standard office hours.

You will build strong relationships with business customers, handle inquiries, process returns, and maintain accurate records while liaising with shipping and warehouse teams to support demand planning. The successful candidate will have B2B customer service experience and be highly IT-literate.