Customer Service Administrator | SAP | 1 day WFH

Office Angels (Ashford); Folkestone; Hybrid; CAD 39,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Annual leave (28 days)

Dedicated consultant

Permanent position opportunities

Eyecare vouchers

Temp of the Month

Mobile timesheets

Perks at work

Discount schemes

Well-being platforms

Job summary

Office Angels is seeking a Customer Service Administrator with SAP expertise for a 12-month temporary contract in Folkestone, Kent. The role offers 1 day per week from home and standard office hours.

You will build strong relationships with business customers, handle inquiries, process returns, and maintain accurate records while liaising with shipping and warehouse teams to support demand planning. The successful candidate will have B2B customer service experience and be highly IT-literate.

Qualifications

• Business-to-business customer service or account management experience.
• Proficient in using SAP.
• Experience in shipping or logistics (preferred).
• Excellent IT skills and meticulous attention to detail.

Responsibilities

• Build strong relationships with business customers and provide a high level of service.
• Handle enquiries from internal and external customers.
• Respond quickly to change requests.
• Create debit and credit notes for customers.
• Handle customer complaints and resolutions.
• Process returns and refunds.
• Update and maintain accurate customer records.
• Identify improvements within the customer service team.
• Work with shipping and warehouse on stock reports and demand planning.
• Proactively seek and act on customer feedback.

Skills

SAP User

Customer service

Account management

Shipping/logistics

IT skills

Job description

Customer Service Administrator | SAP | 1 day WFH

JOB TITLE: Customer Service Administrator - SAP User

LOCATION: Folkestone, Kent (1 day WFH)

SALARY: £15ph to £16ph

TERM: 12 month temporary contract

HOURS: Monday to Friday, 37hrs a week

Office Angels are proud to be supporting this global business in their search for a Customer Service Administrator. This is a temporary contract for 12 months, however their could be career opportunities for the right candidate. You will be based in modern offices in Folkestone with free parking on site, along with the added benefit of having the option to work from home 1 day a week.

The day to day duties in your new job would be:

• Building strong relationships with business customers, providing a unparalleled level of service
• Handling enquiries from internal and external customers
• Providing a quick and efficient response to change requests
• Creating debit and credit notes for customers
• Handling customer complaints, ensuring customers are satisfied with the resolution
• Processing returns and refunds
• Updating and maintaining accurate customer records
• Identifying opportunities for improvement within the customer service team
• Working closely with shipping and the warehouse, updating stock reports and demand planning
• Proactively asking for and acting on customer feedback.

We'd love to speak to candidates who:

• Have business to business Customer Service or Account Management experience
• Are proficient in using SAP
• Experience in shipping or logistics (but not essential)
• Possess excellent IT skills with a meticulous eye for detail

*AMAZING* Benefits of becoming an Office Angels Temp:

• Weekly Pay
• Up to 28 days annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets can be completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well-being platforms

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.