Salon Manager

TN United Kingdom; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled salon manager to lead a dynamic team in an exceptional salon environment. This role emphasizes the importance of customer service and empowers stylists to showcase their talents while ensuring smooth operations. Join a company committed to ethical practices and employee ownership, where your contributions will help shape the future of beauty. Enjoy a supportive workplace that values your passion for hair and offers comprehensive training, competitive benefits, and a welcoming atmosphere for all clients.

Benefits

50% discount on Lush products

Discretionary and profit-based bonus

Paid day off for your birthday

Cycle to work scheme

Discounted rail and bus season tickets

Employee assistance programme

6 months’ full pay for parental leave

Financial childcare support on return to work

Qualifications

• Minimum 5 years experience in salon management.
• Strong business acumen with experience in budgeting.
• In-depth knowledge of hair care products and trends.

Responsibilities

• Oversee daily operations and manage salon staff.
• Lead by example in sales and customer service.
• Implement marketing strategies to attract clients.

Skills

Leadership

Customer Service

Hairdressing

Financial Management

Communication

Team Management

Problem Solving

Education

SVQ/NVQ Level 3 in Hairdressing

Job description

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We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The magic behind the Lush HairLab

Dolphin Quay, Poole, is our second stand-alone Lush HairLab Salon, in the heart of where it all began - the birthplace of Lush.

At Lush, we are committed to assembling a team of skilled specialists. We hold a deep appreciation for the artistry of hairdressing and strongly believe in empowering our stylists to showcase their unique talents. Our objective is to create a diverse team that reflects the broad range of our products and caters to all hair types. By doing so, we aim to foster an inclusive environment where everyone feels embraced and their individual needs are met when they visit our salons.

At Lush HairLab, we take pride in providing an exceptional salon experience, tailoring our services to meet the unique needs of each client's hair and scalp. Our dedication to one-on-one attention allows us to achieve authentic results that align with our clients' personal style. Our primary objective is to offer an enriching and educational journey for our clients, empowering them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out.

What you’ll get

You will receive complete training from our team of Product Experts and Hair Stylists with the correct tools and guidance on all things Lush and Lush HairLab. You will be an ambassador for the Lush HairLab as we pride ourselves on excellent customer service, displaying excellent product knowledge, consultation skills, and education for the hair and scalp.

Key information

Contract hours: 40 hours per week

Responsibilities

• Lead by Example: Management should actively participate in sales activities and demonstrate a commitment to revenue generation through services or products.
• Oversee the daily operations of the salon, ensuring smooth and efficient workflow.
• Lead, manage, and inspire a team of stylists and other salon staff.
• Provide ongoing training and development opportunities for the team.
• Manage client appointments and bookings.
• Handle client enquiries and complaints in a professional and timely manner.
• Maintain the salon's high standards of cleanliness and hygiene.
• Manage inventory and stock levels of hair care products.
• Implement marketing and promotional strategies to attract and retain clients.
• Ensure compliance with all health and safety regulations.
• Monitor and analyse salon performance, including sales and customer satisfaction.

Skills, Knowledge and Expertise

• Minimum SVQ/NVQ Level 3 in Hairdressing or equivalent.
• Minimum 5 years experience in management within a salon.
• Proven leadership and management skills with the ability to inspire and motivate a team.
• Strong business acumen with experience in financial management, including budgeting and forecasting.
• Excellent communication and interpersonal skills to build strong relationships with clients and team members.
• A passion for providing exceptional customer service and creating a welcoming salon environment.
• In-depth knowledge of hair care products and trends.
• Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• *6 months’ full pay for parental leave (primary caregiver)
• *Financial childcare support on return to work
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.

*qualifying period & hours required.

We see you, we celebrate you, and we want you! Please submit your CV and a covering letter, including:

• How your passion for hair makes you the ideal candidate for this role
• Any experiences (if any) you have had in the hair industry e.g. shows, shoots and events
• Anything else you feel would add value to your application.
• We'd also love to hear all about your hidden talents no matter how big or small!

We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.