Salesforce Support Consultant: Trusted Advisor & Optimisation

Reply, Inc.; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Reply, Inc. is recruiting a Graduate Salesforce Support Consultant in London to provide high-quality support across client Salesforce environments, ensuring stability, security and optimization. You will troubleshoot issues, implement enhancements and guide customers on best practices.

You will manage multiple environments, build strong client relationships and collaborate with teams to drive improvements. The role includes shift work (early and late UK hours) and occasional on-call weekends,

Qualifications

• Bachelor’s degree in Computing, IT, or a business-related discipline.
• Demonstrates strong problem-solving abilities and customer-focused mindset.
• Excellent communication and interpersonal skills.
• Willing to work shift rota (UK time) and participate in weekend on-call rota.

Responsibilities

• Act as the primary point of contact for Salesforce-related issues across assigned customers.
• Diagnose, troubleshoot, and resolve user-reported problems; escalate as needed.
• Monitor data quality, security, backups, and apply patches aligned with Salesforce releases.
• Maintain clear documentation of support activities, configurations, and solutions.
• Prepare and deliver regular reports on system performance and issues.
• Identify opportunities for automation and adoption of Salesforce features.
• Collaborate with internal teams to shape product and service improvements.
• Build and maintain strong, trusted relationships with multiple customers.

Skills

Problem solving

Communication

Organisational skills

Salesforce knowledge

Education

Bachelor's degree in Computing/IT or business

Tools

Salesforce

Job description

Reply, Inc. is recruiting a Graduate Salesforce Support Consultant in London to provide high-quality support across client Salesforce environments, ensuring stability, security and optimization. You will troubleshoot issues, implement enhancements and guide customers on best practices.

You will manage multiple environments, build strong client relationships and collaborate with teams to drive improvements. The role includes shift work (early and late UK hours) and occasional on-call weekends,