Salesforce Service Cloud Lead — Hybrid (Milton Keynes)

MRP Global; Milton Keynes; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

MRP Global is seeking an experienced Salesforce Lead to drive design, development and delivery of Service Cloud-based customer service solutions. The role requires hands-on Salesforce expertise, stakeholder management, and the ability to guide technical teams in delivering scalable implementations.

The position is full-time and permanent, on a hybrid basis with 3 days on-site in Milton Keynes. You will lead solution design, collaborate with architects and developers, and mentor junior staff to

Qualifications

• 8+ years of Salesforce experience with at least 3+ years in a lead role.
• Hands-on Salesforce Service Cloud expertise.
• Experience with Apex, Lightning Web Components (LWC), Flows, and Salesforce integrations (REST/SOAP APIs).
• Good understanding of Salesforce security, data model, and platform best practices.
• Experience working in Agile delivery environments.
• Strong stakeholder management and communication skills.
• Preferred: Salesforce Service Cloud Certification.
• Preferred: Banking/Financial Services or Insurance domain exposure.

Responsibilities

• Lead Salesforce Service Cloud solution design and implementation.
• Gather business requirements and translate them into scalable Salesforce solutions.
• Configure and customize Service Cloud features including Case Management, Omni-Channel, Knowledge Base, Entitlements, and Service Console.
• Collaborate with business stakeholders, architects, and development teams.
• Drive integrations between Salesforce and enterprise applications.
• Provide technical leadership, code reviews, and best practice guidance.
• Support deployment, release management, and production issue resolution.
• Mentor team members and ensure delivery quality.

Skills

Salesforce experience

Lead experience

Agile delivery

Stakeholder management

Communication skills

Tools

Apex

Lightning Web Components

REST APIs

SOAP APIs

Flows

Job description

MRP Global is seeking an experienced Salesforce Lead to drive design, development and delivery of Service Cloud-based customer service solutions. The role requires hands-on Salesforce expertise, stakeholder management, and the ability to guide technical teams in delivering scalable implementations.

The position is full-time and permanent, on a hybrid basis with 3 days on-site in Milton Keynes. You will lead solution design, collaborate with architects and developers, and mentor junior staff to