Salesforce Reporting Analyst

GCS Recruitment Specialists; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

GCS Recruitment Specialists is seeking a Salesforce Reporting Analyst (Payments) in London. This hybrid role supports a fast-paced commercial team within Payments and Financial Services, focusing on data analysis, CRM administration, and operational reporting.

You will work with Sales, Marketing, Product, Legal, and Finance, ensuring data quality, supporting contract workflows, and driving process improvements using AI tools and advanced Excel/Sheets.

Qualifications

• 3+ years in Sales Operations, Revenue Operations, or related fields.
• Strong hands-on experience with Salesforce CRM.
• Advanced Excel and Google Sheets skills with dashboards and data analysis.

Responsibilities

• Maintain Salesforce data integrity across accounts, contacts, contracts, and reporting structures.
• Produce operational reports and analyze sales performance and key metrics.
• Support contract workflows and procurement processes.

Skills

Salesforce CRM

Advanced Excel & Google Sheets

Stakeholder management

Tools

Tableau

Snowflake

Oracle

Job description

Job Title: Salesforce Reporting Analyst (Payments)

Location: Hybrid (London)
Duration: 12-Month Contract

About the Role

Our client is seeking a highly organised and analytical Sales Operations & Data Analyst to support a fast-paced commercial team within the Payments and Financial Services sector. This position is ideal for professionals with experience in Sales Operations, Revenue Operations, Commercial Operations, CRM Administration, or Business Operations who enjoy combining data analysis, process improvement, stakeholder management, and operational support.

You will play a critical role in ensuring smooth commercial operations by maintaining CRM data quality, supporting contract workflows, delivering operational reporting, and partnering with cross-functional teams across Sales, Marketing, Product, Legal, and Finance.

Key Responsibilities

• Maintain and improve Salesforce CRM data integrity, including accounts, contacts, contracts, and reporting structures.
• Perform data analysis using Excel and Google Sheets, leveraging Pivot Tables, VLOOKUPs/XLOOKUPs, dashboards, and reporting tools.
• Support contract request and procurement workflows through business systems and approval processes.
• Produce operational reports and analyse sales performance, merchant volumes, pipeline activity, and key business metrics.
• Coordinate with stakeholders across Sales, Marketing, Product Strategy, Legal, Finance, and Compliance teams.
• Assist in user acceptance testing (UAT), process enhancements, and operational improvement initiatives.
• Develop and maintain knowledge libraries, onboarding materials, process documentation, and training resources.
• Ensure compliance and audit readiness through accurate record keeping and documentation management.
• Utilise AI productivity tools such as ChatGPT, Claude, Gemini, or similar technologies to improve operational efficiency.

Required Experience

• 3+ years' experience within Sales Operations, Revenue Operations, Commercial Operations, Business Operations, or Sales Support.
• Strong hands-on experience with Salesforce CRM.
• Advanced Microsoft Excel and Google Sheets skills, including:
  • Pivot Tables
  • VLOOKUP/XLOOKUP
  • Data Analysis
  • Reporting & Dashboards
• Experience supporting contract, procurement, or vendor-management processes.
• Strong stakeholder management and cross-functional coordination skills.
• Proven ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with tools such as Tableau, Snowflake, Oracle, Zip, or similar platforms is highly desirable.
• Familiarity with AI-powered productivity tools is advantageous.

Preferred Industry Background

We are particularly interested in candidates with experience in:

• Payments
• Payment Networks
• FinTech
• Merchant Services
• Banking
• Card Services
• Financial Services
• Digital Payments

Candidates with recent experience working for card payment networks, merchant acquirers, payment processors, or leading fintech payment organisations such as Visa, Mastercard, American Express, Discover, Worldpay, Fiserv, FIS, Global Payments, Stripe, Adyen, Checkout.com, and PayPal will be strongly preferred.

GCS is acting as an Employment Business in relation to this vacancy.