Salesforce Quality Assurance Lead

mthree; Manchester; On-site; GBP 65,000 - 85,000; Full time

Job summary

A technology solutions company based in Manchester is seeking an experienced Quality Assurance Lead to oversee quality assurance for Salesforce Service Cloud solutions. The ideal candidate will have over 7 years of experience in quality assurance and at least 3 years in a lead role. Responsibilities include leading a QA team, developing test plans, and ensuring adherence to quality standards throughout the development lifecycle. This position offers an exciting opportunity to impact project success significantly.

Qualifications

• 7+ years of hands-on experience as a Quality Assurance Consultant or Software Tester.
• At least 3+ years in a lead role.
• Salesforce certifications, like Salesforce Certified Service Cloud Consultant, are highly desirable.

Responsibilities

• Develop and execute test plans for Salesforce Service Cloud implementations.
• Lead a team of QA analysts and testers.
• Oversee functional, regression, integration, and user acceptance testing.

Skills

Salesforce Service Cloud

Jira

Test automation

Agile methodologies

Communication skills

Tools

Selenium

Provar

Zephyr

Job description

Role overview :

We are seeking a highly skilled and experienced Quality Assurance Lead to join our growing team on a permanent basis. The successful candidate will be responsible for leading the quality assurance efforts for Salesforce Service Cloud solutions throughout the development lifecycle. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identifying and mitigating potential issues. The QA Lead will work closely with developers, architects, and project managers, and will be responsible for managing a team of QA resources, Master Test Plan and Test Strategy, Reporting and Test traceability

Key responsibilities :

• Develop and execute comprehensive test plans and test strategies for Salesforce Service Cloud implementations, based on provided designs and user stories.
• Lead a team of QA analysts and testers, providing guidance, mentoring, and support.
• Oversee various testing activities, including functional testing, regression testing, integration testing, system testing, and user acceptance testing.
• Identify, document, and track software defects using Jira, ensuring clear communication and timely resolution with the development team.
• Analyze test results and provide detailed reports to project stakeholders, highlighting areas of risk, progress, and potential improvements.
• Collaborate with developers, architects, and project managers to ensure that solutions meet quality standards, business requirements, and architectural guidelines.
• Participate in requirements gathering and design reviews to provide input on testability, quality considerations, and resource planning.
• Drive the development and improvement of QA processes, best practices, and testing methodologies.
• Work within an Agile development environment, participating in sprint planning, daily stand-ups, retrospectives, and release planning.
• Ensure adherence to project timelines and deliverable deadlines.
• Ensure adherence to project timelines, deliverable deadlines, and budget constraints.
• Create and maintain test documentation, including Master Test Plan and Test strategy, test cases, test summary reports, and quality metrics.
• Manage and maintain the QA environment and test tooling.

Key Skills & Experience :

• 7+ years of hands‑on experience as a Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role.
• Extensive experience with Salesforce Service Cloud implementations.
• Deep understanding of software testing methodologies, quality assurance principles, and best practices.
• Proven ability to design and execute comprehensive test plans and test strategies.
• Extensive experience with Jira for defect tracking and test management.
• Solid understanding of Agile development methodologies (e.g., Scrum, Kanban).
• Excellent analytical and problem‑solving skills, with a keen attention to detail.
• Strong written and verbal communication skills, with the ability to communicate technical issues clearly and concisely to both technical and non‑technical audiences.
• Ability to work independently and as part of a team, with strong leadership and interpersonal skills.
• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant) are highly desirable.
• Experience with test automation tools (e.g., Selenium, Provar).
• Experience with tools like Zephyr.
• Proven experience in test automation, including the development and implementation of automation frameworks.
• Experience with performance testing tools and methodologies.
• Experience managing and mentoring QA teams.
• DO NOT APPLY UNLESS ELIGIBLE FOR SC CLEARANCE*