Salesforce Delivery Lead — Cloud Projects & Stakeholders

HCLTech; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

HCLTech is seeking a senior Salesforce Delivery Lead to oversee end-to-end delivery across Sales Cloud, Service Cloud and Experience Cloud. You will drive scope-to-release cycles, manage stakeholders and lead a cross-functional team of admins, developers and analysts.

You will enforce architectural standards, CI/CD pipelines and security practices, while maintaining budget and platform stability through CSI and incident resolution improvements.

Qualifications

• 12+ years in IT with a minimum of 3–5 years focusing on Salesforce delivery
• Experience managing Salesforce projects and delivery governance
• Strong knowledge of Salesforce architectures and agile methodologies

Responsibilities

• Project & Delivery Oversight: Manage complete delivery of Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud)
• Track from scope definition to deployment and release cycles
• Stakeholder Management: translate business priorities into trackable actions
• Team Leadership: capacity planning, onboarding, mentoring for admins, developers and analysts
• Governance & Best Practices: enforce architectural standards, release management, CI/CD, security compliance

Skills

Overall service delivery

engagement management

governance

SLA ownership

stakeholder management

escalation management

capacity governance

commercial governance

Sales Cloud

Service Cloud

CPQ

Experience Cloud

Tools

Jira

Confluence

Azure DevOps

Job description

HCLTech is seeking a senior Salesforce Delivery Lead to oversee end-to-end delivery across Sales Cloud, Service Cloud and Experience Cloud. You will drive scope-to-release cycles, manage stakeholders and lead a cross-functional team of admins, developers and analysts.

You will enforce architectural standards, CI/CD pipelines and security practices, while maintaining budget and platform stability through CSI and incident resolution improvements.