Salesforce & Business Systems Analyst (Remote, UK)

IRIS; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

IRIS Software Group is seeking an experienced Technical Business Systems Analyst on a fixed-term contract with potential to go permanent. The role, remote in the UK, combines strong business analysis with hands-on Salesforce expertise to improve processes and systems across the organisation.

You will bridge business needs and technical delivery, analysing requirements, mapping processes, and designing scalable solutions to enhance efficiency and customer experience.

Qualifications

• Proven experience as a Business Analyst, Business Systems Analyst, or Technical Business Analyst.
• Strong hands-on experience working with Salesforce in a business-facing environment.
• Experience gathering requirements, facilitating workshops, and translating business needs into system solutions.
• Strong process mapping and workflow design experience using tools such as Visio or Lucidchart.
• Excellent analytical and problem-solving skills with the ability to turn data into actionable insights.
• Outstanding stakeholder management and communication skills.
• Experience working within Agile delivery environments.
• Ability to manage multiple priorities and work effectively across cross-functional teams.

Responsibilities

• Partner with stakeholders to understand business challenges, objectives, and requirements.
• Translate business needs into clear functional and technical requirements.
• Recommend scalable system solutions that align with business goals and best practice.
• Produce high-quality documentation including business requirements, user stories, process maps, and technical specifications.
• Act as a Salesforce SME and support integration and migration of Salesforce systems.
• Work with technical teams on system configuration, integrations, and process improvements.
• Build knowledge across ERP platforms, integrations, and strategic business applications.
• Analyse, map, and document existing business processes to identify inefficiencies and opportunities for improvement.
• Design and implement workflows that streamline operations and improve user experience.
• Facilitate workshops and discovery sessions to capture current and future-state processes.
• Support continuous improvement initiatives through data-driven recommendations.
• Develop strong relationships with stakeholders across technical and non-technical teams.
• Facilitate requirements gathering workshops and solution design discussions.
• Act as liaison between business users and technical delivery teams.
• Communicate complex technical concepts clearly.
• Support or lead business systems projects from discovery through implementation.
• Contribute to project planning, prioritisation, testing, and deployment activities.
• Identify risks, dependencies, and issues with mitigation plans.
• Support user acceptance testing and change management activities.

Skills

Salesforce

Requirements gathering

Process mapping

Analytical thinking

Stakeholder management

Communication

Agile delivery

Multi-priority management

Tools

Visio

Lucidchart

Job description

IRIS Software Group is seeking an experienced Technical Business Systems Analyst on a fixed-term contract with potential to go permanent. The role, remote in the UK, combines strong business analysis with hands-on Salesforce expertise to improve processes and systems across the organisation.

You will bridge business needs and technical delivery, analysing requirements, mapping processes, and designing scalable solutions to enhance efficiency and customer experience.