Salesforce Business Analyst

Understanding Solutions; Leeds, Manchester, Birmingham; Hybrid; GBP 92,000 - 120,000; Full time

Job summary

Understanding Solutions is recruiting a Senior Salesforce Business Analyst to lead a Field Service Transformation for a major UK infrastructure client. The role focuses on replacing legacy works management with Salesforce Field Service, redesigning planning, scheduling and delivery for a large field-based operation.

You will work client-side, challenge existing processes, shape the future state and ensure the transformation lands operationally, with hybrid travel to Leeds, Manchester and

Qualifications

• End-to-end Salesforce implementations (Field Service).
• Experience with Salesforce Field Service / FSL.
• Discovery, requirements gathering and process transformation.
• Field service, workforce management or operational transformation experience.
• Exposure to complex systems integrations.
• Ability to challenge stakeholders and implementation partners.

Skills

Salesforce Field Service

FSL experience

Requirements discovery

Stakeholder engagement

Systems integration

Process transformation

Job description

Senior Salesforce Business Analyst – Field Service Transformation

Day Rate - £550 a day Outside IR35

Location - Hybrid - Travel to Leeds, Manchester and Birmingham is required

I'm looking for a Senior Business Analyst to join a major Salesforce transformation within a large UK infrastructure organisation.

You'll be joining client-side as they replace their existing Works Management System with Salesforce Field Service, transforming how work is planned, scheduled and delivered across a large field-based operation.

What we're looking for:

• Worked on end-to-end Salesforce implementations (in Field Service)
• Strong Salesforce Field Service / FSL experience
• Discovery, requirements and process transformation
• Field service, workforce management or operational transformation experience
• Complex systems integration exposure
• Confidence challenging stakeholders and implementation partners

This isn't a BA role for someone who simply documents requirements.

We need someone who can challenge existing processes, shape the future state and help make sure the transformation lands operationally.

Day Rate - £550 a day Outside IR35

Location - Hybrid - Travel to Leeds, Manchester and Birmingham is required