Salesforce Consultant

Marks Sattin; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Marks Sattin is seeking a Salesforce Consultant to design, build, and optimise Salesforce solutions across Sales, Service and Experience Cloud. You’ll translate business needs into scalable platform capabilities, lead configuration and delivery, and support users through change and adoption.

The role involves running discovery workshops, translating processes into designs, configuring Salesforce capabilities, collaborating with integrations teams, producing documentation, testing, and

Qualifications

• Proven experience delivering Salesforce implementations or enhancements.
• Solid understanding of Salesforce data model design and environment management.
• Experience with Agile delivery (user stories, backlog management, sprint ceremonies).
• Confident communicator with stakeholders from end users through to senior sponsors.
• Strong analytical/problem-solving skills; balance business outcomes with platform constraints.
• Experience with Sales Cloud, Service Cloud, Experience Cloud, CPQ, Field Service, Marketing Cloud (or Account Engagement).
• Exposure to integration patterns and tools (APIs, MuleSoft, Boomi, SSO).
• Salesforce certifications (e.g., Admin, Advanced Admin, Platform App Builder, Sales/Service Cloud Consultant).

Responsibilities

• Lead discovery workshops; capture requirements, user stories, and acceptance criteria.
• Translate business processes into Salesforce solution designs (declarative-first where appropriate).
• Configure and deliver Salesforce capabilities: objects, fields, page layouts, Lightning apps, flows/approvals, validation rules, reports/dashboards.
• Partner with technical teams on integrations, data migration, security model, and custom development when needed.
• Produce clear functional documentation: process maps, solution design notes, admin guides, release notes.
• Support testing (test strategy, UAT coordination, defect triage) and deployment activities.
• Drive stakeholder management, scope control, and delivery planning; identify risks and dependencies early.
• Support change management and user enablement (training materials, comms, hypercare).
• Contribute to continuous improvement: governance, best practice, and platform roadmap.

Skills

Salesforce experience

Data model design

Agile delivery

Stakeholder communication

Analytical thinking

Sales/Service/Experience Cloud

Integrations & APIs

Salesforce certifications

Tools

MuleSoft

Boomi

Salesforce DX

Job description

We are seeking a Salesforce Consultant to help design, build, and optimise Salesforce solutions across Sales, Service and/or Experience Cloud. You’ll translate business needs into scalable platform capabilities, lead configuration and delivery, and support users through change and adoption.

Key Responsibilities

• Lead discovery workshops; capture requirements, user stories, and acceptance criteria.
• Translate business processes into Salesforce solution designs (declarative-first where appropriate).
• Configure and deliver Salesforce capabilities: objects, fields, page layouts, Lightning apps, flows/approvals, validation rules, reports/dashboards.
• Partner with technical teams on integrations, data migration, security model, and custom development when needed.
• Produce clear functional documentation: process maps, solution design notes, admin guides, release notes.
• Support testing (test strategy, UAT coordination, defect triage) and deployment activities.
• Drive stakeholder management, scope control, and delivery planning; identify risks and dependencies early.
• Support change management and user enablement (training materials, comms, hypercare).
• Contribute to continuous improvement: governance, best practice, and platform roadmap.

Required Skills & Experience

• Proven experience delivering Salesforce implementations or enhancements in a consulting or in-house role.
• Solid understanding of Salesforce data model design and environment management (sandboxes, change sets/DevOps tools).
• Experience with Agile delivery (user stories, backlog management, sprint ceremonies).
• Confident communicator with stakeholders from end users through to senior sponsors.
• Strong analytical/problem-solving skills; able to balance business outcomes with platform constraints.
• Experience with one or more: Sales Cloud, Service Cloud, Experience Cloud, CPQ, Field Service, Marketing Cloud (or Account Engagement).
• Exposure to integration patterns and tools (APIs, middleware such as MuleSoft/Boomi, SSO).
• Salesforce certifications (e.g., Admin, Advanced Admin, Platform App Builder, Sales/Service Cloud Consultant).