Sales Team Leader

Smarter Cover Limited; Weybridge; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Team Leader to guide a team of sales agents in a thriving contact center environment. This role focuses on driving performance through effective coaching and development, ensuring high standards of conduct and accountability. With a competitive salary and opportunities for growth, this position offers a chance to make a significant impact in a supportive and energetic atmosphere. If you're passionate about sales and leadership, this is the perfect opportunity to excel and contribute to a customer-first culture.

Benefits

Uncapped commission

Hybrid working after 3 months

Celebratory work environment

Comprehensive training and development

GymPass / WellnessHub access

Bike to Work Scheme

Annual eye examination contributions

Pension contributions (3% employer, 4% employee)

Qualifications

• Minimum 1 year experience in sales management, ideally in life insurance.
• Strong leadership and coaching abilities are essential.

Responsibilities

• Maximize sales agents' performance through continuous improvement.
• Conduct coaching sessions on call quality and performance KPIs.

Skills

Performance coaching and training

Data analysis and interpretation

Strong communication skills

High levels of emotional intelligence

Organizational and planning skills

Business acumen

Ability to work under pressure

Team player with a motivational approach

Understanding and exceeding KPIs

Literacy and numeracy

Active and positive energy

Change management

Education

1 year minimum proven experience in sales management

Excellent verbal and written communication skills

Resilient, hardworking, and self-motivated

Strong leadership and coaching abilities

High attention to detail

Job description

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Smarter Cover Limited provided pay range

This range is provided by Smarter Cover Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Weybridge, Surrey, KT13 0RH

Full-time, Permanent

Base
Salary: £35,000.00 - £50,000.00 per year

On Target Earnings: £45,000 - £70,000 per year

Company Overview:

Smarter Cover, a well-established Life Insurance Brokerage, is experiencing sustained growth following a major partnership with one of the world's leading Reinsurance companies. We also partner with top insurers such as AIG, Vitality Life, and Liverpool Victoria to name a few.

Role Overview:

Are you a seasoned Sales Consultant or Insurance Consultant with a proven track record of success? We're hiring experienced Sales Consultants and Insurance Consultants from a variety of Industries. If you are confident on the phone, enjoy a target driven environment and working in an incentivised role then we are interested!

As a Sales Team Lead, you will lead a team of 4 - 10 sales agents in our Weybridge Contact Centre. You will be responsible for achieving sales, quality, and behavioural KPIs, fostering a high-energy environment, and ensuring continuous performance improvement. With the help of Senior Management, you will lead all aspects of agent performance and development in your team, including; coaching, training, and conducting performance reviews (1-2-1’s).

Key Responsibilities:

• Team Performance: Maximize the performance of sales agents by embedding a culture of continuous improvement across call quality, compliance, and sales KPIs.
• Coaching and Development: Conduct meaningful 1-2-1 sessions, coaching agents on call quality, customer outcomes, and performance KPIs. Use the SmarterCover coaching approach to drive performance improvements.
• Accountability: Set SMART objectives and behavioural actions for agents, ensuring high levels of personal accountability. Manage underperformance using the SmarterCover Performance Management policy.
• Sales Culture: Lead by example, maintaining exemplary personal standards of conduct. Create a high-energy, professional sales culture that motivates and engages the team.
• Performance Monitoring: Complete and update weekly and monthly trackers, dashboards, and reports on business unit performance. Participate in effective team meetings, buzz sessions, call listening and training sessions.
• Customer Focus: Maintain up-to-date knowledge of products, processes, and industry best practices. Ensure all activities are aligned with our customer-first mindset.
  
  

Core Values:

• Customer First Mindset: Prioritize positive customer outcomes to drive healthy sales
• performance.
• Leadership: Lead by example with high levels of personal accountability.
• Results Focused: Drive team performance through continuous improvement and
• accountability.
• Team Spirited: Foster a supportive, engaging, and motivational environment.
  
  

Key Skills:

• Performance coaching and training
• Data analysis and interpretation
• Strong communication skills
• High levels of emotional intelligence
• Organizational and planning skills
• Business acumen
• Ability to work under pressure
• Team player with a motivational approach
• Understanding and exceeding KPIs
• Literacy and numeracy
• Active and positive energy
• Change management
  
  

Qualifications:

• 1 year minimum proven experience in sales management, ideally within a life insurance, call centre environment
• Excellent verbal and written communication skills
• Resilient, hardworking, and self-motivated
• Strong leadership and coaching abilities
• High attention to detail
• Ability to learn and retain information quickly
• Adaptability in a demanding sales environment
• Commitment to 40 hours per week, Monday to Friday (09:00 AM - 18:30 PM)
  
  

What’s in it for You:

• Competitive starting salary (£33,000 - £50,000 DOE) plus uncapped commission
• Hybrid working after the first 3 months
• Celebratory work environment with events such as summer and Christmas parties, and sporting events
• Comprehensive training and development from seasoned professionals
• Various company benefits, including GymPass / WellnessHub access, Bike to Work Scheme, in-house rewards, early finish Fridays, team lunches/dinners, annual eye examination contributions, and pension contributions (3% employer, 4% employee).
  
  

Join Smarter Cover and lead a team of exceptional sales agents to success, driving positive outcomes for both customers and the company. Apply now to be part of our dynamic and growing team

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Accounting

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