Sales Team Leader - Low Carbon Tech

Octopus Energy Group; Brighton; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming energy use sustainably. As a Sales Team Leader, you will inspire and manage a dedicated team, bringing innovative low-carbon solutions to households. Your role will focus on coaching and developing your team while ensuring exceptional customer experiences. You will be at the forefront of promoting sustainability, making a measurable impact on the planet. This is not just a job; it’s a chance to shape the future of energy and grow your career in a supportive environment that values inclusivity and innovation.

Qualifications

• Proven experience in managing a B2C internal sales team.
• Strong customer-centric mindset with a focus on exceptional service.

Responsibilities

• Drive sales results by managing and inspiring your team.
• Ensure exceptional customer experience and feedback management.
• Recruit and develop talent for a high-performing team.

Skills

Leadership

Customer Service

Sales Management

Performance Tracking

Consultative Sales

Adaptability

Technical Curiosity

Passion for Sustainability

Education

Experience in B2C Sales

Job description

Are you ready to lead the charge in transforming how we power homes sustainably?

We’re expanding our Low Carbon Energy Products Team so we're looking for an experienced Sales Team Leader who will be responsible for inspiring and managing a frontline sales team bringing low-carbon solutions, like Heat Pumps and Solar Panels, to households across the country.

As a Sales Team Leader your team will be the face and the voice of Octopus Energy Services, working directly with customers and guiding them on their journey to adopting low-carbon solutions in their homes. You’ll focus on coaching, team development, driving performance, and ensuring exceptional customer experiences every step of the way.

An interest in sustainability is a must along with a passion for bringing to life the real benefits of our offer and understanding the importance of providing customers with a truly exceptional experience.

What you'll do

• Drive Results: Manage your sales team to identify and win new business with customers, achieving and exceeding sales targets
• Optimise Workflows: Distribute and manage sales leads across your team and ensure these are managed in a timely manner
• Inspire Excellence: Cultivate a high-performance culture through regular 1:1 coaching, clear goal setting, and actionable feedback
• Grow Your Team: Recruit and nurture talent to build a high-performing team
• Deliver Exceptional Customer Experience: Ensure your team provides outstanding customer service, capturing customer feedback to continuously improve
• Collaborate: Share best practices with your colleagues and develop a consistent approach to drive performance across all teams
• Promote Innovation: Help spread the word about new products, empowering your team to become advocates for the latest low-carbon solutions

What you'll need

• Proven Leadership Experience: Demonstrable experience and success managing and motivating a B2C internal (phone based) team is a must
• Customer-Centric Mindset: A strong focus on the customer with a genuine passion for delivering above-and-beyond experiences for customers
• Performance Management Expertise: Strong background in team development, performance tracking, and continuous improvement
• Sales Savvy: Experience in consultative sales within a B2C environment and a knack for building robust sales pipelines
• Adaptability: A start-up mindset, with the ability to thrive in a fast-paced, ever-evolving business environment
• Technical Curiosity: Eagerness to understand our low-carbon products and guide customers in adopting sustainable energy solutions (a background in Heat Pumps would be ideal, but not essential)
• Passion For Sustainability: Genuine enthusiasm for decarbonisation and energy technology
• Office-Based: Willing and able to work from the office five days per week

This is more than just a job - it’s a chance to lead a team making a real, measurable impact on the planet. You’ll help shape the future of energy while growing your career in a supportive, mission-driven environment.

Join us in revolutionising energy use and creating a more sustainable future, one home at a time.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.