Sales & Sustainability Assistant

IKEA; Manchester; On-site; GBP 22,042,000 - 26,174,000; Part time

Benefits offered by this job

IKEA discount

Life Assurance

Pension contributions

Interest-free loans

End of year gift

Family friendly policies

Career growth

Job summary

IKEA Warrington is hiring a Product Quality & Recovery Assistant (Sales & Sustainability) to re-purpose, present and price returned stock, support product quality and safety standards, and deliver great customer service in-store.

The role is part-time, 24 hours per week, on-site in Warrington (WA5 7TY). The position offers an hourly rate of £13.45, with evenings and weekends work, and opportunities to contribute to a more sustainable IKEA.

Qualifications

• Customer-first mindset and ability to make customers feel valued.
• Proactive problem solving and willingness to take initiative daily.
• Ability to multi-task and organise own work efficiently.
• Attention to detail and safety when handling stock.

Responsibilities

• Receive and review uplifted customer returns and process according to flows.
• Support product quality guidelines for recalled, returned, and ex-display stock.
• Re-pack, price and present returned stock to maximise second life.
• Handle products using safe manual handling practices and equipment.

Skills

Customer focus

Problem solving

Initiative

Multi-tasking

Attention to detail

Job description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

IKEA Warrington, WA5 7TY, is looking to welcome a Sales & Sustainability Assistant. In IKEA we call this a Product Quality and Recovery Co-Worker.

Join IKEA as a Product Quality & Recovery Assistant and help give our products a second life. You'll re-purpose, present and price returned and ex-display stock, support product quality and safety standards, and provide great customer service. This hand-on role offers the opportunity to work across store functions, support customers with their purchases, and contribute to a more sustainable IKEA.

WHAT WE OFFER

• The Start Date of employment will be: approx 3rd November 2025
• Hourly rate of £13.45 per hour.
• 24 hours weekly, working 4 days over 7, including late evenings and 3 out of 4 weekends.
• Working hours are between 7am and 10:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

• 15% IKEA discount and discount portal helping you save hundreds on High Street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
• End of year gift, Family Friendly policies and benefits.
• IKEA gives you the opportunity to grow with us.
• ...as well as so much more!

Click below for a full list of our benefits: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

WHAT YOU'LL NEED TO HAVE

• A positive approach to waste management and sustainability, love multi-tasking, and a passion for giving things a new life.
• Have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are motivated to problem solve and use your own initiative daily. You are enthusiastic about being part of the team but also can work without supervision.
• Ability to prioritise and organise your own work to make efficient use of the time available with great attention to detail.
• Due to health and safety regulations all applicants must be over the age of 18.

WHAT YOU'LL BE DOING DAY TO DAY

• Receiving and reviewing uplifted customer returns ensuring they are processed in the most appropriate way and through the correct flows. These flows include repacking, building and recycling through the relevant channels depending on the condition and type of goods.
• Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery.
• Support and action the product quality guidelines for recalled, returned and ex-display stock, to constantly improve customers' perception of our IKEA products.
• You will be required to manually handle all of our products ranging from LACK Coffee Tables to PAX Wardrobes using safe manual handling practices and appropriate assistive equipment such as pump trucks.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

Shortlisted candidates will be invited by email to attend a face-to-face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and I will be happy to help!