Sales & Sustainability Assistant

Ikea Ab; Burtonwood; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

IKEA discount 15%

Life Assurance 4x pay

Enhanced pension contributions

Interest-free loans

End of year gift

Family-friendly policies

Growth opportunities

Job summary

IKEA Warrington is hiring a Sales & Sustainability Assistant (Product Quality and Recovery Co-Worker) in Warrington. The role is 24 hours per week, spread across 4 days in a 7-day rota, including late evenings and some weekends.

The start date is around 3 November 2025, with an hourly rate of £13.45. The role involves processing returns, supporting quality guidelines, and working with different teams to ensure product safety and recycling flows.

Qualifications

• Customer focus and positive attitude in handling returns and inquiries.
• Strong problem-solving skills with ability to work independently.
• Motivated to take initiative and manage tasks with minimal supervision.
• Excellent organisation and attention to detail in handling stock and processes.
• Eligibility: must be over 18 years old due to health & safety rules.

Responsibilities

• Receive and review uplifted customer returns and process them through appropriate channels.
• Collaborate with unit functions to maintain product quality, safety and recovery processes.
• Follow product quality guidelines for recalled/returned stock and improve customer perception.
• Handle products safely using manual handling practices and assistive equipment.

Skills

Customer focus

Problem solving

Initiative

Attention to detail

Team collaboration

Job description

IKEA Warrington, WA5 7TY, is looking to welcome a Sales & Sustainability Assistant. In IKEA we call this a Product Quality and Recovery Co-Worker.

WHAT WE OFFER

• The Start Date of employment will be: approx 3rd November 2025
• Hourly rate of £13.45 per hour.
• 24 hours weekly, working 4 days over 7, including late evenings and 3 out of 4 weekends.
• Working hours are between 7am and 10:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save hundreds on High Street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions and interest free loans.
• End of year gift, Family Friendly policies and benefits.
• IKEA gives you the opportunity to grow with us.

...as well as so much more!

WHAT YOU'LL NEED TO HAVE

• A positive approach to waste management and sustainability, love multi-tasking, and a passion for giving things a new life.
• Have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are motivated to problem solve and use your own initiative daily. You are enthusiastic about being part of the team but also can work without supervision.
• Ability to prioritise and organise your own work to make efficient use of the time available with great attention to detail.
• Due to health and safety regulations all applicants must be over the age of 18.

WHAT YOU'LL BE DOING DAY TO DAY

• Receiving and reviewing uplifted customer returns ensuring they are processed in the most appropriate way and through the correct flows. These flows include repacking, building and recycling through the relevant channels depending on the condition and type of goods.
• Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery.
• Support and action the product quality guidelines for recalled, returned and ex-display stock, to constantly improve customers’ perception of our IKEA products.
• You will be required to manually handle all of our products ranging from LACK Coffee Tables to PAX Wardrobes using safe manual handling practices and appropriate assistive equipment such as pump trucks.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

We understand not everyone will be successful, but we promise to keep you informed either way.

We are unable to accept applications via email and encourage you to apply directly to the job advert.