Sales Support Specialist: Path to Account Manager

Masstemps; Larkhill; On-site; GBP 21,000 - 27,000; Full time

Job summary

Masstemps is seeking an enthusiastic Sales Administrator to join our growing sales team in a manufacturing business. You will gain hands-on experience managing customer accounts, developing relationships, identifying new opportunities and helping to grow existing business.

Working closely with our experienced Sales and Account Management team, you will provide day-to-day admin and sales support, handle enquiries and process quotations, orders and documentation while learning products and

Qualifications

• Experience in sales administration or customer service.
• Strong communication and relationship-building skills.
• Comfortable using computer systems and CRM software.
• Ability to identify opportunities and support growth.

Responsibilities

• Provide day-to-day administrative and sales support to the sales team.
• Build and maintain strong relationships with existing customers.
• Communicate with customers by telephone, email and other business channels.
• Handle customer enquiries and ensure they are dealt with promptly and professionally.
• Assist Account Managers with the management of customer accounts.
• Maintain accurate customer and sales information on company systems.
• Process quotations, orders and other sales documentation.
• Follow up quotations and enquiries to identify opportunities to secure new business.
• Identify opportunities to increase sales and develop existing customer accounts.
• Support the sales team in achieving individual and company sales targets.
• Learn the company's products, manufacturing processes and customer requirements.
• Use in-house systems and computer-based tools to manage customer information and sales activity.
• Monitor customer activity and proactively contact clients where appropriate.
• Develop an understanding of customer needs and identify additional products or services that may benefit them.
• Work closely with internal departments including production, administration and management to ensure customers receive a high level of service.
• Gradually take ownership of a portfolio of customer accounts as experience and confidence develops.
• Develop new business opportunities through proactive telephone and email contact.
• Contribute ideas and initiatives to help expand and grow the business.

Skills

Sales administration

Customer relationships

Communication

Organization

Telephone etiquette

Job description

Masstemps is seeking an enthusiastic Sales Administrator to join our growing sales team in a manufacturing business. You will gain hands-on experience managing customer accounts, developing relationships, identifying new opportunities and helping to grow existing business.

Working closely with our experienced Sales and Account Management team, you will provide day-to-day admin and sales support, handle enquiries and process quotations, orders and documentation while learning products and