Dynamic Sales Support Administrator

pertemps-west-midlands-worcestershire-perm-hub; Southam CP; On-site; GBP 25,000 - 29,000; Full time

Job summary

Pertemps are recruiting an experienced Internal Sales Administrator to join a well-established business based in Southam. This is a fantastic opportunity for an organised and customer-focused individual who enjoys working in a busy office environment and providing key support across sales and customer service functions.

The successful candidate will play a vital role in ensuring customers receive a high level of service while supporting the sales team with quotations, order processing,

Qualifications

• Previous experience in a Sales Administration, Internal Sales, Customer Service or Commercial Support role.
• Excellent communication skills with a professional telephone manner.
• Strong organisation and attention to detail.
• Ability to manage multiple tasks and prioritise workload effectively.
• Proficiency with Microsoft Office applications including Outlook, Word and Excel.
• Experience using ERP or CRM systems is advantageous.
• Proactive and flexible with a willingness to learn.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email.
• Prepare and issue customer quotations, ensuring information is accurate and prompt.
• Process sales orders, invoices and dispatch documentation.
• Monitor customer orders and coordinate delivery schedules to meet deadlines.
• Maintain accurate customer records and update internal systems.
• Support sales activities and follow up quotations to maximise opportunities.
• Liaise with suppliers regarding pricing, product availability and delivery timescales.
• Manage returns and resolve customer queries professionally.
• Produce relevant documentation including certificates, reports and customer correspondence.
• Provide cover and support for colleagues during periods of absence.

Skills

MS Office Suite (Outlook/Word/Excel)

Tools

ERP/CRM systems

Job description

Pertemps are recruiting an experienced Internal Sales Administrator to join a well-established business based in Southam. This is a fantastic opportunity for an organised and customer-focused individual who enjoys working in a busy office environment and providing key support across sales and customer service functions.

The successful candidate will play a vital role in ensuring customers receive a high level of service while supporting the sales team with quotations, order processing,