Sales Support Specialist: Drive Licensing & Customer Success

Colonial Group; Leatherhead; On-site; GBP 24,000 - 30,000; Full time

Job summary

Colonial Group in Leatherhead is seeking a Sales Support Coordinator to provide high‑level internal account management and admin support to the sales team, helping them achieve targets and deliver customer excellence.

You will collaborate with the Vendor Alliances Team and Account Managers on licensing requests, log deal registrations, manage Dynamics CRM for allocated accounts, and assist with monthly forecasting.

Qualifications

• Minimum A-Levels English & Mathematics.
• Bachelor’s Degree in a relevant subject.
• Good understanding of IT (software) and Business IT challenges.
• Interest in furthering Sales career by gaining supported experience dealing with customers.
• A proven track record of excellent customer service.

Responsibilities

• Be the first point of contact for all customer queries and respond within the 4-hour SLA.
• Collaborate with Account Manager and Vendor Alliances on licensing requests.
• Ensure contracts are signed and recorded in the system.
• Log and qualify opportunities to maximise GP from deals.
• Maintain CRM (Dynamics) for allocated accounts and forecast monthly.
• Prepare and distribute monthly reports ahead of their effective date.

Skills

Account management

Customer service

Communication

MS Office

CRM (Dynamics)

Education

A-Levels in English & Mathematics

Bachelor's degree in a relevant subject

Tools

Microsoft Dynamics

Excel

Licensing knowledge

Job description

Colonial Group in Leatherhead is seeking a Sales Support Coordinator to provide high‑level internal account management and admin support to the sales team, helping them achieve targets and deliver customer excellence.

You will collaborate with the Vendor Alliances Team and Account Managers on licensing requests, log deal registrations, manage Dynamics CRM for allocated accounts, and assist with monthly forecasting.