Customer Experience Specialist – Onboarding & Support

Royal Leamington Spa; Royal Leamington Spa; On-site; GBP 21,000 - 32,000; Full time

Job summary

Royal Leamington Spa is seeking a Customer Service Specialist to be the first point of contact for customers, delivering clear answers, smooth processes, and outstanding support. You will collaborate with Sales Engineers and Account Managers to strengthen relationships and guide customers through onboarding and order journeys.

You'll manage quotations, order lifecycles, returns, and credits, maintain CRM/ERP records, and contribute to continuous improvement while supporting procurement and

Qualifications

• Experience in customer service or support roles.
• Strong communication and listening skills.
• Ability to manage multiple tasks with accuracy.

Responsibilities

• Be the first point of contact for customers with clear, helpful responses.
• Assist onboarding and promote use of digital tools and e-commerce.
• Prepare quotations with field sales teams and suppliers.
• Manage order lifecycle from creation to invoicing.
• Handle returns, credits, and claims following procedures.
• Maintain accurate customer records in CRM/ERP.
• Assist procurement tasks and supplier follow-up.
• Follow up on receivables and keep data current.
• Support continuous improvement and internal controls.
• Support local warehousing: pick/pack and dispatch.

Skills

Customer service

Communication

Organisational skills

Problem solving

Multitasking

Attention to detail

Tools

CRM software

ERP systems

Job description

Royal Leamington Spa is seeking a Customer Service Specialist to be the first point of contact for customers, delivering clear answers, smooth processes, and outstanding support. You will collaborate with Sales Engineers and Account Managers to strengthen relationships and guide customers through onboarding and order journeys.

You'll manage quotations, order lifecycles, returns, and credits, maintain CRM/ERP records, and contribute to continuous improvement while supporting procurement and