Sales Support Specialist - CRM & Quotes Expert

Exponential-e; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Exponential-e is seeking a proactive Sales Support professional to join our team in London. You will assist with quotes and order-related queries, acting as a key contact for customers and Account Managers.

The role emphasizes data integrity in CRM, pre- and post-order management, and collaboration across departments. A strong customer service mindset and clear communication are essential.

Qualifications

• Well organised and self-motivated team player.
• Desire to provide excellent customer service and build relationships.
• Ability to work under pressure with timely, informed decisions, and attention to detail.
• Professional and clear communicator with colleagues and customers.

Responsibilities

• Assist business in maximizing sales revenue as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
• Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries.
• Responsible for data accuracy and integrity in CRM.
• Support all Pre and Post Order Management.
• Increase Customer Experience, Satisfaction and Loyalty.
• Process quotes and sales orders accurately for clients, adhering to KPIs.
• Collaborate with teams across the company.
• Review new sales leads for data accuracy in the CRM.
• Own customer and internal department queries/escalations.
• Answer sales lead calls and direct to appropriate team or individual.
• Perform other duties as assigned by Manager or senior staff.

Skills

Customer service

Communication

Team player

Attention to detail

Under pressure

Tools

Excel

Word

PowerPoint

Job description

Exponential-e is seeking a proactive Sales Support professional to join our team in London. You will assist with quotes and order-related queries, acting as a key contact for customers and Account Managers.

The role emphasizes data integrity in CRM, pre- and post-order management, and collaboration across departments. A strong customer service mindset and clear communication are essential.