Sales Support Specialist – CRM & Orders

CRH; Stoke-on-Trent; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Company pension contribution

Healthcare options

Competitive holidays

Employee Committees for Health & Well-

Wellbeing initiatives

Employee referral programme

Enhanced Family friendly policies

Career development opportunities

Job summary

CRH, via its Filoform unit, is seeking an Entry Level Sales Support in Stoke-on-Trent to assist the sales team with daily activities, handle inquiries, and process orders. The role emphasizes accuracy, CRM usage, and collaboration across marketing and logistics.

You will maintain records, support pricing, and help with forecasts, reflecting CRH's customer-focused culture and strong pension/benefits externally. This is an onsite position within a growing team.

Qualifications

• GCSEs including English or Mathematics or equivalent.
• Experience in a busy sales office with account management and new business opportunities.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with CRM software.
• Excellent communication and interpersonal skills.
• Customer focused while balancing multiple stakeholders.
• Experience with ERP systems is desirable.

Responsibilities

• Assist the sales team in managing daily sales activities and customer inquiries.
• Prepare and process sales orders, quotes, and contracts.
• Maintain accurate and up-to-date sales records and databases.
• Serve as point of contact between the sales team, customers, and other departments such as marketing and logistics.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Generate sales reports, track sales performance, and update management on sale targets.
• Maintain accurate records of client communications, orders, and returns.
• Provide market information feedback to the Marketing and Product Development departments directly and via CRM system.
• Ensure a smooth and timely sales process to include the return of quotations, order acknowledgements and production information.
• Accurate pricing to maximise profitability in conjunction with estimating department.
• Assist with the preparation of forecasts and reporting both to the business and customers.
• As part of the team will be responsible for onboarding and help all new and existing members of the commercial team.

Skills

Customer service

Sales support

CRM

Microsoft Office

Communication

Education

GCSEs including English or Maths

Tools

CRM software

ERP systems

Microsoft Office

Job description

CRH, via its Filoform unit, is seeking an Entry Level Sales Support in Stoke-on-Trent to assist the sales team with daily activities, handle inquiries, and process orders. The role emphasizes accuracy, CRM usage, and collaboration across marketing and logistics.

You will maintain records, support pricing, and help with forecasts, reflecting CRH's customer-focused culture and strong pension/benefits externally. This is an onsite position within a growing team.