Sales Support- Filoform

CRH; Stoke-on-Trent; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Company pension contribution

Healthcare options

Competitive holidays

Employee Committees for Health & Well-

Wellbeing initiatives

Employee referral programme

Enhanced Family friendly policies

Career development opportunities

Job summary

CRH, via its Filoform unit, is seeking an Entry Level Sales Support in Stoke-on-Trent to assist the sales team with daily activities, handle inquiries, and process orders. The role emphasizes accuracy, CRM usage, and collaboration across marketing and logistics.

You will maintain records, support pricing, and help with forecasts, reflecting CRH's customer-focused culture and strong pension/benefits externally. This is an onsite position within a growing team.

Qualifications

• GCSEs including English or Mathematics or equivalent.
• Experience in a busy sales office with account management and new business opportunities.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with CRM software.
• Excellent communication and interpersonal skills.
• Customer focused while balancing multiple stakeholders.
• Experience with ERP systems is desirable.

Responsibilities

• Assist the sales team in managing daily sales activities and customer inquiries.
• Prepare and process sales orders, quotes, and contracts.
• Maintain accurate and up-to-date sales records and databases.
• Serve as point of contact between the sales team, customers, and other departments such as marketing and logistics.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Generate sales reports, track sales performance, and update management on sale targets.
• Maintain accurate records of client communications, orders, and returns.
• Provide market information feedback to the Marketing and Product Development departments directly and via CRM system.
• Ensure a smooth and timely sales process to include the return of quotations, order acknowledgements and production information.
• Accurate pricing to maximise profitability in conjunction with estimating department.
• Assist with the preparation of forecasts and reporting both to the business and customers.
• As part of the team will be responsible for onboarding and help all new and existing members of the commercial team.

Skills

Customer service

Sales support

CRM

Microsoft Office

Communication

Education

GCSEs including English or Maths

Tools

CRM software

ERP systems

Microsoft Office

Job description

About Filoform

At Filoform, our purpose is to create innovative solutions that make the energy & telecommunications industry safer, more efficient, and more sustainable. We are a leading manufacturer of sealing and protection products, with a reputation for quality and reliability that spans decades. Based in the United Kingdom, Netherlands and Germany, our key values include stability, responsibility, and creativity. We believe that these values are essential to our success and are reflected in everything we do.

Country: United Kingdom

City:

Req ID: 527313

Job Type: Full Time

Workplace Type: Onsite

Seniority Level: Entry Level

We are committed to providing stable, long-lasting solutions that meet the needs of our customers. Our products are designed to withstand the toughest conditions and provide reliable performance year after year.

We take our responsibility to our customers, our employees, and the environment seriously. We are committed to sustainable practices and always strive to minimize our impact on the planet. We are constantly pushing the boundaries of innovation, developing new products and solutions that help our customers work smarter, not harder. We believe that creativity is essential to staying ahead in a rapidly changing industry.

We have a team of experienced professionals who are passionate about what they do and are always looking for new ways to improve our products and processes. We believe that collaboration is key to success, and we work closely with our customers to ensure that our products meet their specific needs.

Sales Support – Fenton

Join Our Team at Filoform – Exciting Opportunities Await. At Infrastructure Products Europe, we’re innovators, problem-solvers, and collaborators with a shared mission: creating manufacturing solutions that simplify complex infrastructure challenges. We deliver innovative, sustainable products to clients around the world.

Our culture puts people at the centre of everything we do. Your ideas will be valued, your development supported, and your contributions will genuinely make a difference. Here, you’ll be part of a diverse and ambitious team that champions creativity, collaboration, and continuous improvement.

What We Offer

• Competitive salary
• Company pension contribution
• A range of healthcare options
• Competitive holidays, including Christmas shutdown
• Employee Committees for Health & Wellbeing and Inclusion & Diversity
• Engagement & Wellbeing initiatives
• Employee referral programme
• Enhanced Family friendly policies
• Career development opportunities across IPE and the wider CRH Group

Reports to: Internal Sales Supervisor

Role Overview

The Sales Supports role will support with handling administrative tasks, coordinating sales activities, and ensuring smooth communication between sales, customers, and internal departments. This role is essential helping the sales team operate efficiently and meet business goals.

What Our New ‘Sales Support’ Will Be Doing

• Assist the sales team in managing daily sales activities and customer inquiries.
• Prepare and process sales orders, quotes, and contracts.
• Maintain accurate and up-to-date sales records and databases.
• Serve as point of contact between the sales team, customers, and other departments such as marketing and logistics.
• Coordinate with internal teams to ensure timely delivery of products and services.
• Generate sales reports, track sales performance, and update management on sale targets.
• Maintain accurate records of client communications, orders, and returns.
• To provide a point of contact for all customers seeking quotations, and information on our range of products or order updates and to act as sales support for the external based commercial teams.
• To optimise the commercial performance of the business in conjunction with the wider commercial team.
• To identify key trends, opportunities and risks for the business.
• Identify new business targets and key accounts.
• Gain commitment and trust for Filoform to work in partnership with clients.
• Provide market information feedback to the Marketing and Product Development departments directly and via CRM system.
• Ensure a smooth and timely sales process to include the return of quotations, order acknowledgements and production information.
• Accurate pricing to maximise profitability in conjunction within estimating department.
• Assist with the preparation of forecasts and reporting both to the business and customers.
• As part of the team will be responsible for onboarding and help all new and existing members of the commercial team
• All other duties as deemed necessary Internal Sales Supervisor and wider Sales Team.

The Experience Our New ‘Sales Support’ Will Have Includes

• A minimum of five GCSEs, including English or Mathematics, or equivalent
• Experience working in a busy sales office with a mix between account management and identifying and delivering new business opportunities.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with CRM software.
• Excellent communication and interpersonal skills.
• Customer focussed while able to balance multiple stakeholders.
• Experience with ERP systems is desirable.

Equal Opportunities

Filoform is an equal opportunity employer, which values differences in our people. We welcome applicants from diverse backgrounds, and we provide equality through our career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.

What Filoform Offers You

A culture that values opportunity for growth, development, and internal promotion

• Highly competitive salary package
• Comprehensive secondary benefits
• Significant contribution to your pension plan
• Excellent opportunities to develop and progress within the wider CRH Group

About CRH

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non-residential construction and outdoor living solutions, CRH’s unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH’s shares are listed on the NYSE and LSE.

For more information visit: www.crh.com