Sales & Fulfillment Specialist

KHR - Recruitment Specialists; Staplehurst; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Company pension

28 days holiday

Free onsite parking

Regular team social events

Childcare vouchers

Job summary

KHR - Recruitment Specialists is seeking a Sales Administrator in Staplehurst to join a busy team. The role combines customer service, sales order processing, logistics coordination and compliance‑led administration to ensure smooth end‑to‑end order fulfilment and high‑quality customer support.

You will handle enquiries, process orders, maintain records in CRM/ERP, coordinate deliveries, and support multiple departments to drive continuous improvement and accurate documentation.

Qualifications

• Experience in customer service, sales administration, or office support.
• Strong attention to detail and excellent organisational skills.
• Confident communication skills (phone and email).
• Ability to manage multiple tasks and priorities effectively.

Responsibilities

• Provide excellent customer service via phone and email, handling enquiries and resolving issues efficiently.
• Process sales orders, quotations, acknowledgements, delivery notes, and related documentation.
• Maintain CRM/ERP systems, order trackers, logs, and accurate customer records.
• Coordinate deliveries, collections, returns, credits, and courier documentation.
• Liaise with Sales, Warehouse, Operations, Quality, and Management teams.

Skills

Customer service

Organisational skills

Communication skills

Multitasking

MS Office

Tools

CRM/ERP systems

Job description

KHR - Recruitment Specialists is seeking a Sales Administrator in Staplehurst to join a busy team. The role combines customer service, sales order processing, logistics coordination and compliance‑led administration to ensure smooth end‑to‑end order fulfilment and high‑quality customer support.

You will handle enquiries, process orders, maintain records in CRM/ERP, coordinate deliveries, and support multiple departments to drive continuous improvement and accurate documentation.