Sales Support Specialist

Pimlico Banks; Belfast City District; On-site; GBP 24,000 - 34,000; Full time

Job summary

Pimlico Banks is seeking a Sales Support Specialist in Belfast to join an established technology business. You will work across commercial, technical and finance teams to ensure opportunities and orders progress smoothly from quotation to delivery and billing.

The role involves preparing quotations, coordinating orders, liaising with customers, and maintaining CRM/ERP data with strong attention to detail. Experience in a B2B/technical or service environment is advantageous.

Qualifications

• Experience in sales support, sales operations, order management, or other customer-focused commercial roles.
• Excellent attention to detail and the ability to manage several priorities at once.
• Experience using CRM, ERP or similar business systems.

Responsibilities

• Prepare accurate customer quotations and Bills of Materials (BOMs).
• Coordinate customer orders from initial quote through to completion.
• Work with commercial and technical colleagues to confirm pricing and requirements.
• Liaise with customers regarding quotations, orders and progress.
• Place and manage orders with external suppliers.
• Maintain accurate information within CRM and business systems.
• Monitor outstanding quotations and help progress opportunities.
• Keep track of customer projects, orders and key deadlines.
• Work with Finance to ensure invoicing information is accurate and up to date.
• Resolve queries and keep customers and internal teams informed.

Skills

Attention to detail

Organisational skills

Excel

Microsoft Office

Quotations & pricing

Numerical information

CRM usage

Communication skills

Proactive ownership

B2B/technical/service environment

Tools

CRM

ERP

Job description

Are you highly organised, commercially minded and comfortable working with customers, pricing, orders and suppliers?

Pimlico Banks are looking for a Sales Support Specialist to join an established technology business in Belfast. You'll work across commercial, technical and finance teams, helping ensure customer opportunities and orders progress smoothly from initial quotation through to delivery and billing.

This is a varied role with plenty of responsibility and interaction across the business. You'll be involved in everything from preparing quotations and coordinating orders to dealing with suppliers, maintaining commercial information and keeping customers and colleagues updated.

What you'll be doing

• Preparing accurate customer quotations and Bills of Materials (BOMs)
• Coordinating customer orders from initial quote through to completion
• Working with commercial and technical colleagues to confirm pricing and requirements
• Liaising with customers regarding quotations, orders and progress
• Placing and managing orders with external suppliers
• Maintaining accurate information within CRM and business systems
• Monitoring outstanding quotations and helping progress opportunities
• Keeping track of customer projects, orders and key deadlines
• Working with Finance to ensure invoicing information is accurate and up to date
• Resolving queries and keeping customers and internal teams informed throughout

What we're looking for

You'll ideally have experience within sales support, sales operations, order management, commercial administration or another customer-focused commercial role.

You'll also need:

• Excellent attention to detail
• Strong organisational skills and the ability to manage several priorities at once
• Good Excel and Microsoft Office skills
• Confidence working with quotations, pricing and numerical information
• Experience using CRM, ERP or similar business systems
• Clear and confident communication skills
• A proactive approach and willingness to take ownership
• Experience within a B2B, technical or service-based environment would be useful, but isn't essential.

This could suit someone currently working as a Sales Support Executive, Sales Administrator, Sales Operations Coordinator, Order Management Specialist, Commercial Administrator or Internal Sales Coordinator who is ready for a broader role with more responsibility.