Sales Support Specialist

Confidential; Belfast City District; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Training and development opportunities

Career progression programmes

Paid annual leave and sick leave

Wellness programmes and initiatives

Volunteer and community involvement

Job summary

Confidential in Belfast is seeking a Sales Support Specialist to join a busy team in Belfast City Centre. The role focuses on supporting sales cycles from quotes to invoicing, ensuring data accuracy and efficient processes.

The successful candidate will use Excel extensively, manage pricing and documentation, and collaborate with sales colleagues while handling confidential information. Office-based role with a clear progression and development opportunities.

Qualifications

• Strong attention to detail and accuracy in data handling
• Comfort working with confidential information and multiple systems
• Experience with Excel and Word for data management and reporting
• Proactive in improving processes and using automation tools
• Experience in sales support, administration or order processing is a plus

Responsibilities

• Prepare quotes for renewals and RFP/RFI responses
• Maintain pricing, configuration and quotation docs
• Update information across systems and databases
• Work with Excel and business data to support sales
• Handle inquiries and respond professionally
• Process Purchase Orders and manage bookings and invoicing workflows
• Support quoting, booking and invoicing workflows
• Conduct QA checks to ensure data accuracy
• Identify process improvements and risks and report them
• Mentor junior colleagues and share knowledge
• Leverage approved AI/automation tools to streamline tasks

Skills

Excel proficiency

Attention to detail

Communication skills

Confidential data handling

Organisational skills

Time management

Problem solving

AI and automation interest

Customer-focused

Stakeholder communication

Independent working

Data entry

Education

Diploma or Degree

Tools

Salesforce (CRM)

Job description

Sales Support Specialist - Belfast

Salary: £28,100 per annum

Location: Belfast City Centre

Working hours: Monday-Friday, 9:00am-5:30pm

Working model: Office-based

Start date: 21 September

Are you highly organised, commercially minded and confident working with data, systems and sales processes?

We're recruiting a Sales Support Specialist to join a busy Belfast-based operation. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and wants to build their career within sales operations, commercial support and process improvement.

You’ll act as a trusted point of support for sales teams, helping to keep the entire sales cycle running smoothly. From quotations and purchase orders through to bookings, invoicing and data management, you’ll play an important role in ensuring processes are accurate, efficient and delivered to a high standard.

What you'll be doing

• Preparing quotes for contract renewals and RFP/RFI responses
• Maintaining accurate pricing, configuration and quotation documentation
• Managing and updating information across internal systems and databases
• Working extensively with Excel spreadsheets and business data
• Responding professionally to internal and external queries
• Processing Purchase Orders and managing order bookings and reconciliations
• Supporting quoting, booking and invoicing workflows
• Completing quality assurance checks to maintain accuracy and consistency
• Identifying opportunities to improve processes and ways of working
• Managing medium to high-priority queries and escalations
• Maintaining and improving internal knowledge resources
• Identifying potential operational risks and communicating these appropriately
• Supporting and mentoring junior colleagues
• Using approved AI and automation tools to streamline processes and identify opportunities for improvement

What we're looking for

You’ll be someone who takes pride in getting the details right while being comfortable juggling competing priorities.

Ideally, you’ll have:

• Good working knowledge of Microsoft Office, particularly Excel and Word
• Excellent attention to detail
• Strong written and verbal communication skills
• The ability to work confidently with confidential information
• Strong organisational and time-management skills
• The ability to prioritise workloads and meet deadlines
• A proactive approach to identifying and solving problems
• Confidence learning new systems and technology
• An interest in using AI and automation to improve business processes
• A customer-focused and professional approach
• Confidence communicating with stakeholders at different levels
• The ability to remain calm and organised when working to tight deadlines
• The ability to work independently while contributing positively to a wider team

Experience using Salesforce or another CRM system would be advantageous, although it isn't essential.

A Diploma or Degree and up to two years of relevant experience would also be beneficial.

What's on offer?

• £28,100 annual salary
• Monday-Friday working hours - no weekend shifts
• Belfast City Centre office
• Training and development opportunities
• Career progression opportunities
• Leadership development programmes
• Paid annual leave, holidays and sick leave
• Wellness programmes and initiatives
• Employee recognition programmes
• Referral bonus opportunities
• Inclusive and supportive working environment
• Volunteer and community involvement opportunities

Interested?

If you have experience in sales support, sales administration, order processing, quotations, invoicing, CRM systems, Excel or commercial operations, we'd love to hear from you.

Start date: 21 September - early applications are encouraged.