Sales Support Representative

Flowserve; England; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Flowserve Corporation is seeking a Sales Support Representative (SSR) on a temporary fixed-term contract. The SSR will act as the main customer contact and partner with Engineering, Manufacturing, Quality, and other teams to respond to inquiries, support quotes, and drive sales initiatives.

Ideal candidates will demonstrate data-driven decision support, forecast accuracy, and effective collaboration to improve quotation performance and order fulfilment across regional product sites.

Formación

• Bachelor's degree or equivalent and 0-2 years relevant experience.
• Experience in sales or customer service in an engineered manufacturing environment is preferred.
• Familiarity with pricing, contract review, and ERP systems is a plus.

Responsabilidades

• Serve as the primary point of contact for customers and coordinate with Engineering, Manufacturing, Quality and other departments.
• Drive quotation preparation and support the bid process to maximize wins and streamline order fulfilment.
• Analyze customer specifications against Flowserve requirements to ensure compliant, competitive proposals.

Conocimientos

Customer-focused

Results-driven

Strong communication

Problem-solving

Team player

Attention to detail

Independent worker

Global mindset

Educación

BS/BA degree in relevant field

Herramientas

Microsoft Office

Salesforce

ERP systems

Quoting tools

Descripción del empleo

Role Summary:

The Sales Support Representative (SSR) is a temporary, fixed-term contract role and the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.

Responsibilities & Requirements:

• Customer focused with a results-driven mindset.
• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
• Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
• Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
• Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.
• Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
• Generate high quality, on time, value priced proposals to facilitate order fulfilment.
• Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
• Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers.
• Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
• Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
• In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
• Receive in and compile weekly sales reports.
• Support 30 day/ quarterly sales forecast and monthly outlook processes.
• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Proficiency in Microsoft Office package.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
• Other duties as assigned.

Preferred Experience / Skills:

• Industry experience related to pumps/rotating equipment.
• Experience with customer relationship management in the power generation and utility industries.
• Experience in Sales Force.
• Experience in pricing, contract review and ERP administration.
• BS or BA Degree in relevant field and / or 0-2 years relevant experience