Sales Support Representative

Flowserve; Manchester; On-site; GBP 25,000 - 36,000; Full time

Job summary

Flowserve Corporation is seeking a Sales Support Representative (SSR) on a temporary fixed-term contract. You will be the primary customer contact, collaborating with Engineering, Manufacturing, and Quality to respond to inquiries and drive quote activity.

You will use data for forecasting, planning, and productivity reporting. Ideal candidates have sales or customer service experience in engineered manufacturing, strong communication, and the ability to influence through collaboration.

Qualifications

• Customer focused with a results-driven mindset.
• Experience in sales or customer service in an engineered manufacturing environment with proven success in administering commercial and/or government contracts.
• Strong collaboration and problem-solving across teams.

Responsibilities

• Respond to customer inquiries as primary contact and coordinate with Engineering, Manufacturing, Quality and other departments.
• Drive daily tactical customer proposals and support strategic offerings.
• Generate high quality, on-time value priced proposals to facilitate order fulfilment.
• Support 30 day/ quarterly sales forecast and monthly outlook processes.
• Maintain records of sales training and organization charts.

Skills

Customer focus

Fast-paced environment

Cross-functional collaboration

Problem solving

Proposal coordination

Education

BS/BA in relevant field or 0-2 years experience

Tools

Salesforce

ERP administration

Pricing & contract review

Job description

Company Overview:

Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together—creating extraordinary flow control solutions that strengthen today's world while building tomorrow.

Role Summary:

The Sales Support Representative (SSR) is a temporary, fixed-term contract role and the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.

Responsibilities & Requirements:

• Customer focused with a results-driven mindset.


• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.


• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.


• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.


• Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.


• Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.


• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.


• Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.


• Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.


• Generate high quality, on time, value priced proposals to facilitate order fulfilment.


• Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.


• Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers.


• Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.


• Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.


• In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.


• Receive in and compile weekly sales reports.


• Support 30 day/ quarterly sales forecast and monthly outlook processes.


• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.


• Proficiency in Microsoft Office package.


• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.


• Other duties as assigned.

Preferred Experience / Skills:

• Industry experience related to pumps/rotating equipment.


• Experience with customer relationship management in the power generation and utility industries.


• Experience in Sales Force.


• Experience in pricing, contract review and ERP administration.


• BS or BA Degree in relevant field and / or 0-2 years relevant experience

Req ID : R-21479

Job Family Group : Sales

Job Family : SA Sales Support

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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