Associate Sales Support Representative

Flowserve; England; Presencial; GBP 26.000 - 38.000; Jornada completa

Descripción de la vacante

Flowserve Corporation is seeking a Sales Support Representative to act as the primary customer contact, partnering with Engineering, Manufacturing, Quality, and Sales to address inquiries, develop proposals, and support sales growth.

You will use sales data to improve forecasting, reporting, productivity, and pipeline performance, while coordinating quotations and ensuring accurate, timely proposals. This role emphasizes collaboration across global teams and strong customer focus.

Formación

• Customer-focused, results-driven, and highly collaborative.
• Strong communication, problem-solving, organization, and prioritization skills.
• Experience in sales or customer service within engineered manufacturing; contract administration experience is preferred.
• Proficiency in Microsoft Office.

Responsabilidades

• Deliver responsive, customer-focused support in a fast-paced, cross-functional environment.
• Coordinate aftermarket quotations and produce accurate, timely proposals.
• Review customer specifications and apply Flowserve requirements.
• Manage proposals throughout the bid cycle, including workload tracking and follow-up.
• Support tactical quotes, strategic offerings, and win-back opportunities.
• Collaborate with site hubs and product teams to improve quotation speed and delivery.
• Use knowledge of pump applications to recommend customer solutions.
• Support sales forecasting, monthly outlooks, quarterly business reviews, and analytics.
• Maintain organized sales records, training information, and reporting.
• Collaborate with Sales leadership on continuous improvement actions.

Conocimientos

Customer focus

Communication

Problem solving

Organization

Independent work

Microsoft Office

Educación

Bachelor’s degree in a relevant field

Herramientas

SAP S4Hana

Salesforce

CRM systems

Pricing

Contract review

ERP administration

Descripción del empleo

The Sales Support Representative is the primary customer contact, partnering with Engineering, Manufacturing, Quality, and Sales to address inquiries, develop proposals, and support sales growth. This role uses sales data to improve forecasting, reporting, productivity, and opportunity pipeline performance.

Key Responsibilities

• Deliver responsive, customer-focused support in a fast-paced, cross-functional environment.
• Coordinate aftermarket quotations and produce accurate, timely, value-priced proposals.
• Review customer specifications and apply Flowserve technical and commercial requirements.
• Manage proposals throughout the bid cycle, including workload tracking, follow-up, and hit-rate improvement.
• Support tactical quotes, strategic offerings, and win-back opportunities.
• Partner with site hubs and product teams to improve quotation speed, delivery lead times, prioritization, and quality.
• Use knowledge of pump applications, parts, programs, and processes to recommend effective customer solutions.
• Support sales forecasting, monthly outlooks, quarterly business reviews, and performance analytics.
• Maintain organized sales records, training information, organizational charts, and reporting.
• Collaborate with Sales leadership on continuous-improvement initiatives and key performance actions.

Qualifications

• Customer-focused, results-driven, and highly collaborative.
• Strong communication, problem-solving, organization, and prioritization skills.
• Ability to work independently and effectively with global, cross-functional teams.
• Experience in sales or customer service within engineered manufacturing; contract administration experience is preferred.
• Proficiency in Microsoft Office.

Preferred Qualifications

• Experience with mechanical seals, pumps, rotating equipment, power generation, or utility markets.
• Experience with SAP S4Hana, Salesforce, CRM systems, pricing, contract review, and ERP administration.
• Bachelor’s degree in a relevant field and/or 0–2 years of relevant experience.