Sales Support Manager - Operations & Customer Excellence

Liebherr Group; Biggleswade; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Industry leader

Secure environment

Training & development

Competitive salary

Job summary

Liebherr‑Great Britain Ltd. is seeking a Sales Support Manager to lead the day-to-day Sales Support operations, ensuring targets are met and customer service remains excellent. You will coordinate with logistics, finance, and regional managers to deliver timely machine deliveries and accurate reporting.

The role requires strong analytical and communication skills, plus proficiency in MS Office and CRM systems. A proactive, process‑improvement mindset is essential for success.

Qualifications

• Experience in a similar role or industry.
• Data analysis and report creation.
• Outstanding communication skills and teamwork.
• Excellent organizational and time management abilities.
• Proficiency in MS Office and CRM systems.

Responsibilities

• Oversee day-to-day Sales Support operations and staff.
• Coordinate with logistics providers to move goods safely.
• Monitor targets, optimize systems, and manage budgets.
• Collaborate with After Sales and Workshops to maintain customer satisfaction.
• Contribute to the commercial strategy of the sales department.
• Prepare reports and dashboards for management.

Skills

Data analysis

Report creation

Outstanding communication

Organisational skills

MS Office

CRM systems

Tools

CRM software

ERP software

Job description

Liebherr‑Great Britain Ltd. is seeking a Sales Support Manager to lead the day-to-day Sales Support operations, ensuring targets are met and customer service remains excellent. You will coordinate with logistics, finance, and regional managers to deliver timely machine deliveries and accurate reporting.

The role requires strong analytical and communication skills, plus proficiency in MS Office and CRM systems. A proactive, process‑improvement mindset is essential for success.