Sales Support Manager

Franklin Fitch; High Wycombe; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave plus additional half-days

BUPA Premium Health Insurance

Life Insurance

Critical Illness Cover

Royal London Pension Plan

International incentive trips

Ongoing learning and development opportunities

Job summary

Franklin Fitch, a leading cyber security specialist, seeks an experienced Sales Support Manager to drive operational excellence and customer satisfaction in High Wycombe. You will lead and develop the internal sales team, collaborating with account managers and ensuring smooth customer engagements.

The ideal candidate has a minimum of 4 years in sales support or a customer-facing role, alongside strong leadership and CRM capabilities. The position offers competitive benefits including health insurance, generous leave, and growth opportunities.

Qualifications

• Minimum 4 years' experience in internal sales, sales support, or a customer-facing role.
• Previous experience mentoring or leading team members.
• Strong organisational skills with excellent attention to detail.
• Experience in cyber security or managed services preferred.

Responsibilities

• Lead and develop the internal sales team to achieve high performance.
• Collaborate with Account Managers for accurate quotations and order processing.
• Ensure operational KPIs and revenue targets are met.
• Produce regular reports on team activity and operational performance.

Skills

Leadership & Team Development

Performance & Business Growth

CRM systems proficiency

Excellent communication skills

Strong commercial awareness

Problem-solving abilities

Tools

Microsoft Office

Job description

A leading UK cyber security specialist is seeking an experienced and driven Sales Support Manager / Internal Sales Manager to oversee and develop its internal sales function, helping to drive operational excellence, customer satisfaction, and revenue growth.

This organisation is recognised as one of the UK's most established cyber security partners and an NCSC Assured Service Provider, supporting over 1,000 organisations across the UK. Working with some of the most advanced security vendors in the market, they help businesses strengthen their cyber resilience, reduce risk, and align security strategies with business objectives.

This opportunity would suit an experienced sales support professional or team leader looking to take ownership of a high-performing internal sales function within a fast-paced technology environment.

The Role

The Internal Sales Team Lead will be responsible for leading and developing the internal sales team while supporting Account Managers and ensuring the smooth delivery of customer and partner engagements.

Working closely with Sales, Customer Success, Professional Services, and Vendor Partners, you will play a key role in maintaining high service standards, improving operational efficiency, and supporting business growth.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and support the Internal Sales team to achieve high performance
• Manage workloads, priorities, and day-to-day operational activities
• Support the onboarding and development of new team members
• Foster a positive and collaborative team culture
• Work closely with Account Managers to ensure accurate quotation creation and efficient order processing
• Oversee administrative and operational support across the sales function
• Monitor CRM accuracy and ensure compliance with internal sales processes
• Produce regular reports on team activity, pipeline support, and operational performance
• Identify and implement process improvements to enhance efficiency and scalability
• Support the successful delivery of customer solutions, ensuring value realisation and risk reduction
• Assist in maintaining high levels of customer satisfaction through proactive account support and service reviews
• Collaborate with Account Managers on account strategies and growth opportunities
• Support contract renewals and identify upsell and cross-sell opportunities
• Build and maintain strong relationships with vendor and partner communities
• Manage deal registrations, pricing requests, and business justifications with technology vendors

Performance & Business Growth

• Ensure operational KPIs and revenue support targets are achieved
• Support seamless transitions from sales into customer success and service delivery teams
• Drive consistency and excellence across internal sales processes
• Minimum 4 years' experience within internal sales, sales support, or a customer-facing commercial role
• Previous experience mentoring, coaching, or leading team members
• Strong organisational skills with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and relationship-building skills
• Strong commercial awareness and customer-focused approach
• Experience using CRM systems and Microsoft Office applications
• Ability to collaborate effectively with sales, customer success, and technical teams
• Proactive approach to problem-solving and continuous improvement
• Experience within cyber security, managed services, or the wider IT channel
• Experience working with technology vendors and deal registration processes
• Understanding of renewals, quoting processes, and sales operations

What Success Looks Like

• A high-performing and well‑organised internal sales team
• Strong support provided to Account Managers and customers
• Improved operational efficiency and process consistency
• High customer satisfaction and retention
• Achievement of team KPIs and revenue support objectives
• Effective collaboration across internal teams and partner ecosystems

The successful candidate will have access to a comprehensive benefits package, including:

• 25 days annual leave plus additional half-days for a birthday and "duvet morning"
• BUPA Premium Health Insurance, including cover for pre-existing conditions
• Life Insurance
• Critical Illness Cover
• Royal London Pension Plan
• Ongoing learning and development opportunities
• International incentive trips for high performers
• Regular social and company events
• Company‑wide recognition and reward programmes

This is an excellent opportunity to join a highly respected cyber security business that continues to grow and invest in both its people and its customers.