Sales Support Manager

CFP Energy (UK) Ltd; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading independent green commercial energy supply company seeks a Sales Support Manager in London. This role involves leading a dynamic team to drive operational excellence, support cross-functional collaboration, and enhance customer journeys. The ideal candidate will have extensive experience in sales support within the energy sector and a passion for fostering a high-performing team.

Qualifications

• Experience leading a sales support team in energy or utilities sector.
• Familiarity with credit assessment processes and customer lifecycle tools.
• Understanding of the UK energy market and its commercial dynamics.

Responsibilities

• Lead, mentor, and develop a sales support team.
• Manage performance through coaching and personal development planning.
• Coordinate the full tender process for I&C customers.

Skills

Leadership

Interpersonal Skills

Analytical Skills

Communication

Customer Service

Process Management

Tools

CRM

ERP

Job description

Sales Support Manager

The Role

Brook Green Supply are an independent green commercial energy supply company. You will be working alongside a vastly experienced team who have operated in the energy industry for many years, providing a fantastic career opportunity for an ambitious, flexible, and passionate individual, with personal development and progression aligned to the continued growth and success of the business.

We are looking for an experienced and driven Sales Support Manager to lead and optimise our Sales Support team, a critical engine supporting the commercial success of our Sales Department.

This role offers a fantastic opportunity to drive operational excellence and collaborate cross-functionally in a fast-paced, entrepreneurial environment. You’ll be responsible for embedding best-in-class processes, supporting the sales lifecycle, and acting as a key liaison between commercial, operational, and client-facing functions.

Key Responsibilities

• Lead, mentor, and develop the Sales Support team with clear performance targets, accountability frameworks, and personal progression plans.

• Actively manage individual and team performance through Personal Development Planning, regular coaching, and reviews.

• Develop and implement effective recruitment, onboarding, and training strategies to maintain a high-performing team capable of handling varying and seasonal workloads.

• Foster a culture of development, collaboration, and continuous learning across the team.

• Identify and close process gaps by working cross-functionally with sales, commercial, credit, and operations teams.

• Ensure all internal documentation, policies, procedures, and training materials are accurate, relevant, and regularly updated.

• Provide comprehensive sales support to Business Development Managers (BDMs), Key Account Managers (KAMs), and TPI (Third Party Intermediary) channels to facilitate timely and accurate deal execution.

• Manage and coordinate the full tender process for I&C customers.

• Ensure seamless end-to-end customer journey from pricing and credit approval through to onboarding and live supply.

• Monitor compliance with internal policies and external regulatory requirements, ensuring audit readiness and contractual accuracy.

• Maintain CRM systems to ensure high data integrity, accurate opportunity tracking, and consistent pipeline reporting.

• Analyse key performance indicators (KPIs), identify operational trends, and provide actionable insights to support data-driven decision-making and commercial strategy.

• Support the rollout of internal training and sales enablement resources for both new starters and existing team members.

About You

• A confident people leader with a strong background in operations, customer service, or sales support functions.

• Comfortable working cross-functionally and managing multiple stakeholder needs in a dynamic environment.

• Process-oriented with a passion for driving structure and consistency in fast-paced settings.

• Proactive, resourceful, and enthusiastic about improving customer journeys and internal performance.

• Highly organised, analytical, and self-motivated.

• Strong communication and interpersonal skills – confident presenting to stakeholders and managing team performance.

• Skilled at using data and reporting tools to measure performance and identify trends or risks.

Required Skills & Experience

• Experience in leading a sales support team in the energy or utilities sector (B2B or B2C).

• Experience producing reports and delivering insight to guide decision-making.

• Familiarity with credit assessment processes and customer lifecycle tools (CRM, ERP, etc.) preferred.

• Proven experience leading operational or support teams, ideally within an energy, utilities, or fast-paced commercial setting.

• Understanding of the UK energy market and its commercial dynamics.

The CFP Energy Group is committed to ensuring equal opportunities, fairness of treatment, dignity and respect, and the elimination of all forms of discrimination in the workplace for all employees/contractors and job applicants.