Sales Support Manager

JR United Kingdom; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading Energy and Utilities Company seeks an experienced Sales Support Manager to enhance their Sales Support team and optimize processes. This role requires a proactive leader capable of driving team performance and collaboration across multiple functions, ensuring excellence in the sales lifecycle while upholding compliance and operational efficiency.

Qualifications

• Experienced in operational, customer service, or sales support background.
• Process-focused with a passion for structure and operational efficiency.
• Confident people manager adept at managing cross-functional environments.

Responsibilities

• Lead and develop the Sales Support team with performance targets.
• Drive effective recruitment, onboarding, and training initiatives.
• Collaborate cross-functionally to resolve process gaps.

Skills

Leadership

Analytical skills

Interpersonal skills

Organisational skills

Communication

Job description

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Sales Support Manager - London Hybrid - Competitive Salary

One of the most well established Energy and Utilities Companies is looking for an experienced Sales Support Manager to take lead and optimise our Sales Support team, a critical engine supporting the commercial success of our Sales Department. This role is ideal for a seasoned Sales professional who thrives in a dynamic and fast-paced environment.

You responsibilities of a Sales Support Manager will be to embed best-in-class processes, supporting the sales lifecycle, and acting as a key liaison between commercial, operational, and client-facing functions.

Key responsibilities of a Sales Support Manager:

• Lead, coach, and develop the Sales Support team with defined performance targets and personal development plans.
• Conduct regular performance reviews and provide consistent coaching to ensure individual and team success.
• Drive effective recruitment, onboarding, and training initiatives to maintain team strength through seasonal and workload fluctuations.
• Champion a culture of continuous improvement, collaboration, and personal development.
• Collaborate cross-functionally with sales, commercial, credit, and operations teams to resolve process gaps and streamline operations.
• Ensure internal documentation, policies, and training materials are accurate and up to date.
• Provide end-to-end sales support to Business Development Managers, Key Account Managers, and TPI (Third Party Intermediary) channels.
• Oversee the full tender process for I&C (Industrial and Commercial) customers, ensuring accurate and timely deal execution.
• Manage the customer lifecycle from pricing and credit approval through to onboarding and supply commencement.
• Ensure regulatory compliance and maintain audit-ready processes.
• Maintain and improve CRM systems to ensure data integrity and accurate pipeline reporting.
• Analyse KPIs and operational data to provide insights that inform strategy and enhance team performance.
• Support the delivery of internal training and enablement resources for both new hires and existing staff.
• A confident and experienced people manager, ideally from an operational, customer service, or sales support background.
• Adept at navigating cross-functional environments and managing diverse stakeholder needs.
• Process-focused with a passion for structure, consistency, and operational efficiency.
• Self-motivated, resourceful, and driven to improve both internal performance and customer experience.
• Strong analytical and organisational skills.
• Excellent communicator with strong interpersonal skills and confidence in stakeholder presentations.

If you're an experienced Sales Support Manager eager to be part of the team, we'd love to hear from you—apply now!