Sales Support Manager

Teya Services Ltd.; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Teya Services Ltd. is seeking a proactive Sales Support Manager to lead a newly formed team. This role involves managing team performance, developing processes for efficiency, and aligning the team's work with commercial goals to ensure seamless internal operations.

Benefits

Uncapped commission

25 days of Annual Leave + Bank Holidays

Health and mental health support through GymPass

Improved maternity and paternity leave

Private Medical and Life Insurance

Improved pension scheme

Qualifications

• Proven experience in Sales Support or Customer Operations.
• Strong leadership skills with team development experience.
• Operationally minded and detail-oriented.

Responsibilities

• Lead and manage the Sales Support team, ensuring high service quality.
• Develop and implement key processes to enhance efficiency.
• Coach and upskill team members through feedback and training.

Skills

Leadership

Communication

Problem-solving

Collaboration

Process-driven

Job description

Your Mission

We’re looking for a proactive and hands-on Sales Support Manager to lead and expand our newly formed Sales Support team. You’ll start by managing an existing team of three, but this is just the beginning—you’ll also be responsible for building the foundational processes that will allow the team to scale and support the evolving needs of our growing sales force.

This is a unique opportunity to shape how our internal support engine operates. You'll play a key role in aligning the team’s work with our commercial goals, driving operational efficiency, and ensuring every interaction with our sales teams is timely, seamless, and value-adding.

• Lead and manage a team of Sales Support Agents—setting the standard for performance, service quality, and reliability.

• Develop and implement processes, routines, and KPIs that improve efficiency, communication, and visibility across the function.

• Coach and upskill your team through structured feedback, training sessions, and one-on-one mentoring that drives ongoing development.

• Streamline internal communication—making sure your team is aligned with the latest changes, priorities, and product updates.

• Maintain high service quality, ensuring all internal stakeholders (especially our sales teams) get fast, helpful, and professional support.

• Identify and solve bottlenecks in operational workflows, proactively suggesting improvements and tech-enabled solutions.

• Jump into the trenches when needed—helping resolve escalations, adjust schedules, and support with daily operations.

• Foster a collaborative, high-performing culture, where your team feels supported, empowered, and connected to Teya’s mission.

Your Story

• Proven experience in Sales Support, Customer Operations, or similar roles in fast-paced environments.

• Strong leadership skills with a track record of building and developing teams.

• Operationally minded—you’re process-driven, detail-oriented, and great at building scalable systems.

• Excellent communication and stakeholder management skills.

• A natural coach—you know how to bring out the best in people through feedback, support, and recognition.

• Problem-solver with a bias for action—you don’t wait for solutions, you create them.

• Comfortable managing multiple priorities in a dynamic, evolving environment.

• A collaborative mindset and people-first approach—you care deeply about your team and the impact they make

The Perks

• On top of your basic salary you will be able to earn uncapped commission

• 25 days of Annual Leave + Bank Holidays

• Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions and access to digital fitness and nutrition apps

• Extended and improved maternity and paternity leave choices

• Private Medical and Life Insurance

• Improved pension Scheme

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.