Sales Support Executive

Kiwa Group; Aylesbury; Remote; GBP 28,000 - 34,000; Full time

Job summary

Kiwa UK is seeking a Sales Support Executive to enhance client engagement and support the sales team. This role involves generating leads, managing client relationships, and ensuring customer satisfaction. Ideal for individuals with strong communication skills and a background in sales support.

Benefits

Generous Annual Leave

Enhanced Family Leave

Company Bonus Scheme

Enhanced Pension Contributions

Life Assurance

Employee Assistance Programme

24/7 GP Service

Cycle to Work Scheme

Eye Care Vouchers

Welcome Pack

Qualifications

• Strong experience in a sales support, business development, or customer service role.
• Excellent communication skills, both written and verbal.
• Proactive and organized approach for managing tasks.

Responsibilities

• Generate new business meetings and re-engage dormant accounts.
• Act as initial point of contact for clients and maintain CRM records.
• Prepare accurate quotations and assist in client support.

Skills

Communication

Organizational Skills

CRM Usage

Client Engagement

Attention to Detail

Job description

Job Summary

Kiwa UK is looking for a proactive and personable Sales Support Executive to join our growing Construction & Utilities sales team. In this key role, you’ll generate new business meetings and re-engage dormant accounts, helping to drive growth across the business. You'll act as the first point of contact for potential clients, building and nurturing relationships until they're ready to progress with our wider sales team. This is a great opportunity for someone with strong communication skills and a passion for relationship-building to make a real impact in a supportive, collaborative environment.

About the role

Business Development

• Research and engage new clients, booking introductory meetings
• Re-establish contact with dormant accounts to uncover new opportunities
• Promote relevant Kiwa services before handing over to the field sales team.

Client Support

• Act as an initial point of contact, supporting clients prior to full engagement with the sales team
• Follow up on enquiries and quotes, ensuring a smooth client experience
• Gather and share client feedback to help improve services and identify opportunities
• Maintain accurate CRM records and liaise with internal teams to resolve issues

Administration & Collaboration

• Prepare timely and accurate quotations
• Produce regular activity reports
• Stay informed on Kiwa’s service offerings and coordinate closely with the cluster sales team to align engagement strategies

Do you have what it takes?

• Strong experience in a sales support, business development, or customer service role
• Excellent communication skills, both written and verbal, with confidence in engaging clients
• A proactive and organised approach, with the ability to prioritise and manage multiple tasks
• Experience using CRM systems (desirable) and a strong attention to detail in data management
• Understanding of sales processes and client engagement strategies
• Knowledge of or experience in the construction, engineering, or compliance sectors is an advantage
• A collaborative team player who is also confident working independently
• A commitment to professional, customer-focused service and continuous improvement

What can you expect from us in return?

• £28,000 - £34,000 per annum
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
• 37.5 hours per week- Monday to Friday, remote home based role with occassional UK travel for team meetings
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Milestone Rewards – paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
• Salary Reviews
• Company Bonus Scheme
• Enhanced Pension Contributions
• Life Assurance – 4x your annual salary
• Employee Assistance Programme (EAP) – Confidential support, advice, and counselling available 24/7, 365 days a year
• 24/7 GP Service – Access to medical advice anytime
• Cycle to Work Scheme
• Eye Care Vouchers – Supporting your health and well-being
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at [e-mail].