Operations Support Coordinator

paretofm; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

Pareto is seeking a full-time Operations Support Coordinator to work remotely with occasional visits to client sites. The role involves monitoring queries, managing job assignments, and coordinating with contractors. Ideal candidates will have helpdesk experience and strong communication skills.

Qualifications

• Previous helpdesk experience is desirable.
• Experience overseeing contractors is required.
• Excellent telephone and email manner.

Responsibilities

• Monitor the client email inbox and respond to queries.
• Input and track reactive jobs on the CAFM system.
• Raise purchasing orders and allocate PPM tasks.

Skills

Communication

Interpersonal Skills

Helpdesk Experience

Organizational Skills

Job description

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Hours: 40 hours a week flexible (8am – 5pm)

Role Type: Permanent

Pareto are currently looking for an Operations Support Coordinator to join us on a full time basis to be based remotely. Occasional visits to client sites with expenses paid.

Responsibilities to include but not limited to:

· Monitoring the client email inbox and responding to queries

· Inputting and tracking reactive jobs on the CAFM system

· Actively monitoring open jobs including chasing engineers for updates and allocating reactive jobs to engineers and contractors

· Raising purchasing orders for engineers and other team members as required

· Allocating PPM tasks to engineers and contractors

· Scanning compliance documentation (in-house and sub-contractor)

· Closing down completed jobs and uploading any associated paperwork

· Reviewing documentation and raising any issues to the Account Manager

· Monitoring up and coming inspections and co-ordinating dates with sub-contractors and the Account Manager including booking in contractors ensuring all paperwork is in order

· Following up with sub-contractors paperwork/certificates in relation to completed works/inspections

· Raising remedial actions following works or inspections

· Raising quotes as required and acquiring costs from in house engineers or contractors

· Assessing completeness and appropriateness of sub-contractor RAMS

Key Requirements:

· Previous helpdesk experience is desirable

· Previous experience overseeing contractors required

· Excellent telephone and email manner, with solid communication and interpersonal skills

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Created on 22/06/2025 by TN United Kingdom