Customer Support Executive

Nivoda; United Kingdom; Remote; GBP 30,000 - 35,000; Full time

Job summary

A dynamic global company, Nivoda is seeking a Customer Support Executive to enhance the customer journey in a remote role. With responsibilities centered on resolving inquiries and fostering cross-departmental collaboration, this position offers the chance to make a significant impact. The ideal candidate has a proactive attitude and minimum two years of relevant experience, contributing to a supportive and fast-paced environment.

Benefits

Unlimited holiday

Flexible working

Remote working environment

Qualifications

• Minimum 2 years experience in online customer support.
• Ability to multitask across different platforms.
• Excellent collaboration skills.

Responsibilities

• Focus on resolving customer issues and ensuring swift response times.
• Answer customer inquiries via live chat, WhatsApp, and email.
• Handle day-to-day client issues related to logistics and orders.

Skills

Organised

Multitasking

Proactive

Assertive

Collaboration

Job description

Location: Remote in the United Kingdom

Working Hours: 4pm - 1am (GMT/BST)

Salary: £30K

As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together.

If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.

About us:

Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam.

We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery.

Nivoda has a rapidly developing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company's sales have grown over 100% in the last 12 months, and the team has grown to over 280 employees internationally. We are a global team of big thinkers, risk takers and hard workers.

What you’ll do:
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.

What you’ll need:
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organised and able to multitask across different platforms
- Proactive and forward thinking
- Assertive nature and ability to be the voice of the customer when communicating internally
- Excellent cross-functional collaboration skills

What we offer:
Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success
Remote working environment
Flexible working
Unlimited holiday
Fast-paced and global working environment