Internal Sales Support - Basildon

Arc; Basildon; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Career progression

Training & development

Competitive salary

Dynamic team

Job summary

Arc is seeking an Internal Sales Support to keep the sales operations running smoothly. You will handle administrative tasks, quotations, orders and CRM records, enabling account managers to focus on client relationships and growth.

You will work across the sales team, coordinating activities with cross-functional teams and ensuring timely, accurate data management. This role emphasizes process discipline and efficient, proactive support within a dynamic IT MSP environment.

Qualifications

• Experience in a sales support, sales administration or customer service role, ideally in IT/MSP environments.
• Excellent organisational and administrative skills with high attention to detail.
• Strong written and verbal communication abilities.
• Ability to manage multiple tasks and priorities in a fast-paced setting.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Process-driven mindset with a proactive approach to supporting business growth.

Responsibilities

• Process customer orders, quotations, and renewals accurately and within agreed timescales.
• Prepare and format proposals, quotes and sales documentation to a professional standard.
• Coordinate sales meetings, including scheduling and minute-taking where required.
• Prepare regular sales reports and pipeline updates for management.
• Maintain accurate CRM/PSA records and monitor data quality.
• Track contract renewals and service dates, flagging expiry details to account managers.

Skills

Sales support

CRM management

MS Office

Organisational skills

Communication skills

Tools

HubSpot

Autotask

Job description

About Arc:

Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview

The Internal Sales Support role exists to keep the sales operation running efficiently and accurately. The postholder provides administrative and process support to the sales team, ensuring quotations, orders and CRM records are handled correctly and on time, freeing account managers and sales staff to focus on customer relationships, opportunities and revenue growth.

This is not an account-owning role. The postholder does not hold responsibility for a book of customers but works across the sales team supporting multiple account managers and their accounts as required.

Key Responsibilities

Sales Administration

• Process customer orders, quotations, and renewals accurately and within agreed timescales.
• Prepare and format proposals, quotes, and sales documentation to a consistent, professional standard.
• Coordinate sales meetings, including scheduling, agenda preparation and minute-taking where required.
• Prepare regular sales reports and pipeline updates for management.

CRM and Data Management

• Maintain accurate and up-to-date records of customer interactions, orders and account details in the CRM/PSA system.
• Monitor data quality within the CRM, flagging gaps or inconsistencies to the relevant account manager.
• Track contract renewal and service dates, providing timely alerts to account managers ahead of expiry.

Sales Team Support

• Act as a first point of contact for administrative enquiries relating to orders, quotes and CRM records.
• Support account managers with day-to-day administrative tasks to enable them to focus on customer-facing activity.
• Respond to routine customer enquiries where appropriate, escalating to the relevant account manager for anything requiring commercial judgement or relationship ownership.

Cross-Functional Coordination

• Liaise with technical, finance and operations teams to ensure orders and quotes are processed smoothly and information flows correctly between systems.
• Support the onboarding of new orders into delivery teams, ensuring handover information is complete and accurate.

Required Skills & Experience

• Previous experience in a sales support, sales administration, or customer service role, ideally within an IT or MSP environment.
• Strong organisational and administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and competing priorities in a fast-paced environment.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• A proactive, process-driven approach with a genuine interest in supporting business growth.

Desirable

• Experience working within the IT or technology sector.
• Understanding of IT services, cloud solutions, or cybersecurity.
• Familiarity with PSA (Professional Services Automation) or CRM platforms used in an MSP setting (e.g. Autotask, HubSpot).

Key Competencies

• Attention to detail and accuracy
• Organisation and time management
• Communication and stakeholder collaboration
• Adaptability and prioritisation
• Customer-centric mindset

What We Offer:

• A dynamic and supportive working environment.
• Opportunities for career progression within the company.
• Ongoing training and professional development.
• Competitive salary

Key Points:

Diversity & Inclusion:

We celebrate diverse backgrounds and perspectives; they make us stronger. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work:

All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility:

We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.