IT MSP Sales Support Specialist

Arc; Basildon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for career progression

Ongoing training and professional dev.

Dynamic and supportive environment

Job summary

Arc in the United Kingdom is seeking a proactive Sales Support professional to act as a key contact for customer inquiries, quotations, orders, renewals and service requests, ensuring customers receive a responsive and positive experience.

This role is primarily customer-facing and collaborates with sales, technical, finance and operations teams to progress opportunities, manage CRM data and support contract renewals, contributing to retention and revenue growth.

Qualifications

• Previous experience in a sales support, customer service, account support or sales administration role.
• Strong customer service skills with the ability to build rapport and maintain professional relationships.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Outlook, Word and Excel.
• Ability to work collaboratively across departments while maintaining a customer-focused approach.

Responsibilities

• Act as a primary point of contact for customer enquiries via telephone and email.
• Build and maintain positive working relationships with customers through professional and responsive communication.
• Assist customers with product, service and order-related enquiries, ensuring timely resolution or escalation where required.
• Proactively communicate updates relating to quotations, orders, renewals and service requests.
• Support customer retention by delivering a high standard of customer service throughout the customer lifecycle.
• Prepare and issue customer quotations accurately and within agreed timescales.
• Process customer orders and ensure all information is complete and accurate before submission.
• Follow up on open quotations and customer requests where appropriate.
• Liaise with suppliers and internal teams to obtain pricing, availability and product information.
• Monitor orders through to completion, providing customers with regular updates on progress.
• Maintain accurate records of customer interactions, opportunities, quotations and orders within the CRM/PSA system.
• Prepare sales documentation and supporting administrative paperwork as required.
• Assist with contract renewals and service reviews, ensuring customers are contacted within relevant timescales.
• Produce reports and updates relating to sales activity, customer requests and pipeline information.
• Ensure all customer records remain accurate, complete and up to date.
• Monitor CRM data quality and maintain consistency across systems.
• Record customer communications and actions in line with company processes.
• Support reporting and forecasting activities through accurate data management.
• Work closely with sales, technical, finance and operations teams to ensure customer requests are handled effectively.
• Coordinate the onboarding of new customers and services, ensuring all information is accurately passed to delivery teams.
• Assist in resolving customer issues by liaising with relevant departments and keeping customers informed throughout.
• Support internal projects and initiatives designed to improve customer experience and operational efficiency.

Skills

Customer service

Communication

Organisational skills

MS Office

Team collaboration

Multitasking

Tools

HubSpot

HaloPSA

ConnectWise

Autotask

Job description

Arc in the United Kingdom is seeking a proactive Sales Support professional to act as a key contact for customer inquiries, quotations, orders, renewals and service requests, ensuring customers receive a responsive and positive experience.

This role is primarily customer-facing and collaborates with sales, technical, finance and operations teams to progress opportunities, manage CRM data and support contract renewals, contributing to retention and revenue growth.