IT MSP Sales Support Specialist

Arc; Basildon; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and development

Career progression opportunities

Job summary

Arc, a leading UK IT MSP, is seeking a Sales Support professional to deliver a professional service to customers throughout the sales process. You will be the main point of contact for enquiries, quotations, orders, renewals and service requests, working with internal teams to ensure timely responses and a positive customer experience.

The role is customer-facing, supporting retention, order progression and revenue growth through organised processes and attention to detail.

Qualifications

• Previous experience in a sales support, customer service, account support or sales administration role.
• Strong customer service skills with the ability to build rapport and maintain professional relationships.
• Excellent organizational skills and attention to detail.

Responsibilities

• Act as a primary point of contact for customer enquiries via telephone and email.
• Build and maintain positive working relationships with customers through professional and responsive communication.
• Assist customers with product, service and order-related enquiries, ensuring timely resolution or escalation where required.
• Proactively communicate updates relating to quotations, orders, renewals and service requests.
• Support customer retention by delivering a high standard of customer service throughout the customer lifecycle.
• Prepare and issue customer quotations accurately and within agreed timescales.
• Process customer orders and ensure all information is complete and accurate before submission.
• Follow up on open quotations and customer requests where appropriate.
• Liaise with suppliers and internal teams to obtain pricing, availability and product information.
• Monitor orders through to completion, providing customers with regular updates on progress.
• Maintain accurate records of customer interactions, opportunities, quotations and orders within the CRM/PSA system.
• Prepare sales documentation and supporting administrative paperwork as required.
• Assist with contract renewals and service reviews, ensuring customers are contacted within relevant timescales.
• Produce reports and updates relating to sales activity, customer requests and pipeline information.
• Record customer communications and actions in line with company processes.
• Support reporting and forecasting activities through accurate data management.
• Work closely with sales, technical, finance and operations teams to ensure customer requests are handled effectively.
• Coordinate the onboarding of new customers and services, ensuring all information is accurately passed to delivery teams.
• Assist in resolving customer issues by liaising with relevant departments and keeping customers informed throughout.
• Support internal projects and initiatives designed to improve customer experience and operational efficiency.

Skills

Customer service

Communication

Organization

Multitasking

MS Office (Outlook, Word, Excel)

Tools

HubSpot

HaloPSA

ConnectWise

Autotask

Job description

Arc, a leading UK IT MSP, is seeking a Sales Support professional to deliver a professional service to customers throughout the sales process. You will be the main point of contact for enquiries, quotations, orders, renewals and service requests, working with internal teams to ensure timely responses and a positive customer experience.

The role is customer-facing, supporting retention, order progression and revenue growth through organised processes and attention to detail.