Sales Support Coordinator

Orona Uk; Sunbury-on-Thames; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Pension scheme

Life insurance

Medical cash back

GP access 24/7

Eye care

Long service awards

Referral rewards

Training & development

Employee assistance programme

Job summary

ORONA is seeking a Sales Support Coordinator to join the modernization department in Sunbury, delivering high-quality lift installations across regional sites. The role focuses on proactive outreach to customers, tender preparation, administrative support, and delivering exceptional customer service.

You will support the national sales team, manage documentation, and coordinate with internal departments to ensure smooth sales operations and accurate communications with clients.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite.
• Ability to multitask and prioritise in a fast-paced environment.

Responsibilities

• Actively engage with new potential customers and develop market opportunities to tender stage.
• Provide administrative support to the existing sales team.
• Assist with tender management including drafting, reviewing, PQQs and supplier forms.
• Prepare sales reports, presentations and proposals.
• Maintain CRM with sales data and contract details.
• Process orders on the internal system with accurate pricing and terms.
• Respond to customer inquiries and coordinate with relevant teams.
• Coordinate logistics for meetings, demos and client visits.
• Identify process improvements to enhance sales operations.

Skills

Excellent communication

Attention to detail

MS Office proficiency

Multitasking

Proactive mindset

Tools

MS Office

Job description

At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.

The Role

We are looking for an experienced Sales Support Coordiantor to join our modernization department in Sunbury delivering high-quality lift installations across regional sites.

We are seeking a detail-oriented and proactive individual to assist our national sales team `in proactively contacting potential and existing customers, preparing tender paperwork, administrative support, and providing outstanding customer service. In this role, you will play a key part in ensuring seamless sales operations by handling administrative tasks, coordinating with internal departments, and supporting the sales team with documentation and client communication.

Key Responsibilities

• To actively engage with new potential customers, establish early relationships developing market opportunities to tender stage.
• To provide administrative support to the existing business sales team
• Assist the sales team with tender management, including drafting, reviewing, PQQs and tracking supplier forms
• Provide support in preparing sales reports, presentations, and proposals.
• Maintain and update CRM systems with sales data, customer interactions, and contract details.
• Process orders onto our internal system, ensuring accuracy in pricing, terms, and customer details.
• Respond to customer inquiries and coordinate with the appropriate teams for resolution.
• Assist in coordinating logistics for sales meetings, demos, and client visits.
• Identify process improvements to enhance the efficiency of sales operations.

Skills:

• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills.
• Proficiency Microsoft Office Suite
• Ability to multitask and prioritise tasks in a fast-paced environment
• Prepared to challenge, willingness to learn, using initiative

If you are ambitious, safety-driven, and ready to take the next step in your lift engineering career, we would love to hear from you.

Why Join ORONA?

We offer more than just a job — we offer long-term career development within a stable and growing company.

What We Offer:

Attractive Salary: Competitive pay that reflects your skills and experience

Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays

Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us

Peace of Mind: Life Insurance to support you and your loved ones

Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services

Family-Friendly Benefits: Enhanced leave for family-related events and emergencies

Support When You Need It: Employee Assistance Programme offering confidential support for personal or work-related challenges

Eye Care: Eyecare vouchers to help keep your vision sharp

Recognition for Longevity: Long Service Awards to celebrate your milestones with us

Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent

Continuous Growth: Ongoing Training & Development opportunities to support your career journey

Join ORONA and be part of a company moving the world safely and efficiently every day.

Requirements

Previous experience within the building environment/construction is essential