Sales Support Coordinator

TN United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aerospace company is seeking a dynamic Sales Support Coordinator to enhance the sales process. The role involves managing customer communications, supporting sales representatives, and ensuring efficient administrative operations. Ideal candidates will possess excellent communication skills, attention to detail, and a strong customer-focused approach.

Benefits

36 annual leave days

Performance Related Pay

Contributory pension scheme

Dental and optical cover

Employee Assistance Program

Support with learning and professional development

Health screening and therapies

Digital GP

Referral bonus

Qualifications

• Minimum 2 years of experience in a sales support or administrative role, preferably in aviation.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to achieve a UK security clearance.

Responsibilities

• Ensure a smooth customer journey and track actions across the department.
• Assist Sales Representatives with inquiries, quotations, and orders.
• Maintain accurate records of sales activities and prepare reports.

Skills

Communication

Organisational Skills

Attention to Detail

Customer-focused Approach

Proficiency with CRM Software

Tools

Microsoft Office Suite

CRM Systems

Job description

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• Salary: Competitive Salary and Excellent Benefits
• Standard Hours: Flexible Working / 40 hours per week

We are seeking a dynamic and highly organised Sales Support Coordinator to join our sales team. The ideal candidate will assist in the smooth operation of the sales process, ensuring that all administrative and support tasks are completed efficiently. This role will require excellent communication skills, attention to detail, and a strong ability to manage multiple tasks simultaneously.

Britten-Norman Aerospace Ltd is a leading manufacturer and provider of aerospace solutions, specialising in the design, manufacture, and support of the Islander aircraft. With a rich heritage in aviation and a commitment to excellence, the business delivers high-quality products and services to customers worldwide, civil and military alike.

Key Responsibilities

• Ensure the customer journey is smooth, well communicated, and the customer is provided with a good and professional experience.
• Track actions across the department to ensure all tasks and activities are completed within the agreed deadlines.
• Assist Sales Representatives in processing sales inquiries, quotations, and orders.
• Coordinate customer communications, ensuring prompt and professional responses.
• Maintain accurate records of sales activities and customer interactions.
• Prepare and distribute commercial documents, presentations, and sales brochures.
• Support Sales Representatives with collateral to secure leads and close sales.
• Ensure updated and relevant marketing materials are available for the sales team.
• Maintain accurate customer trackers, sales records, prepare forecasts, and report on sales activity.
• Provide weekly reports to management.
• Work closely with other departments (production, MRO, logistics, etc.) to meet customer needs.
• Facilitate the transition of customers to Aftermarket and MRO teams for post-sales support.
• Provide administrative support to the wider Business Development team as needed.

Skills, Knowledge and Expertise

• Minimum 2 years of experience in a sales support or administrative role, preferably in aviation or a technical industry.
• Proficiency with CRM software and sales reporting tools.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), with experience using CRM systems being advantageous.
• A keen interest in the aviation industry, with a basic understanding of aircraft products and services.
• Experience demonstrating a customer-focused approach, with a willingness to work collaboratively with team members and clients.
• Excellent organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to prioritise tasks and work under pressure in a fast-paced environment.
• Strong written communication skills to convey information internally and externally at all levels.
• Keen attention to detail, ensuring sales materials, records, and communications are handled with precision.
• Full UK driving licence required.
• Ability to achieve a UK security clearance.

Additional benefits include:

• 36 annual leave days (inclusive of Bank and Public Holidays)
• Performance Related Pay and benefits
• Contributory pension scheme with a salary sacrifice option
• Dental and optical cover
• Employee Assistance Program
• Support with learning and professional development (courses and licenses)
• Health screening and therapies
• Digital GP
• Referral bonus

Britten-Norman is a leading aircraft manufacturer with over 70 years of continuous aircraft production. Renowned for its BN2 Islander Series, the Islander is one of the most successful civil aircraft ever produced in the UK, offering exceptional Short Take-off and Landing capabilities and operation from unprepared surfaces. Since 1965, 1,299 aircraft have been built, serving over 200 companies and organisations in more than 70 countries. Britten-Norman provides comprehensive support including field servicing, training, and upgrades. With facilities in the UK and USA, the company is committed to innovation and excellence in aircraft design, making it a top choice in the aviation industry.