Sales Support Coordinator

Zappie; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a rapidly growing telecom scale-up that is revolutionising communication in the UK. This role offers an exciting opportunity to provide essential administrative support to the sales team, manage leasing processes, and ensure compliance with company policies. You will thrive in a vibrant work culture that values innovation and collaboration. With competitive salaries and a range of employee benefits, including profit share bonuses and a learning budget, this is a chance to grow your career in a dynamic environment. If you are motivated and excel in a target-driven atmosphere, we want you on our team!

Benefits

Profit Share Bonuses

£1,000 Learning Budget

Discounted Broadband & SIM Plans

£150 Monthly Voucher

Birthday Off

Excellent Location

Outstanding Career Progression

Charity and CSR Programs

Company Incentives

Team Events

Qualifications

• Excellent organisational skills to manage multiple schedules.
• Strong communication skills to liaise with customers and team members.

Responsibilities

• Provide administrative support to the sales team and manage leasing processes.
• Coordinate sales activities and maintain accurate records in CRM.

Skills

Organisational Skills

Time Management

Communication Skills

Interpersonal Skills

Adaptability

Knowledge of Telecommunications

Tools

CRM Systems

Job description

At Zappie, we’re not just a telecoms company; we’re a rapidly growing scale-up revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, like-minded people who excel in a target-driven environment to join our team.

Key Responsibilities:

1. Provide administrative support to the sales team, including preparing proposals, quotes, and contracts.
2. Coordinate sales activities and update CRM systems.
3. Assist in preparing sales reports.
4. Manage the leasing process from enquiry to contract, ensuring compliance with company policies and regulations.
5. Maintain accurate records of lease agreements, renewals, and terminations.
6. Act as a point of contact for customers, addressing enquiries and resolving issues promptly.
7. Listen to calls and grade the quality based on criteria set by management.
8. Check broadband availability for customers, suggesting the best options.
9. Conduct credit checks on customers prior to appointments.
10. Manage the calling in dems line, transforming obtained information into actionable insights.
11. Record and track customer interactions for future reference and analysis.
12. Ensure rescheduled appointments are promptly rebooked, minimising drop-outs.
13. Oversee all leasing documentation, ensuring all admin is up to date and completed on time.
14. File all paperwork into the CRM system.
15. Collaborate with brokers to ensure the best deal is reached.
16. Chase customers for key information to process leases.
17. Work with the billing team to ensure correct charges for equipment when leases are not processed or handled in-house.

Requirements:

1. Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple schedules simultaneously.
2. Strong communication and interpersonal skills.
3. Adaptability and flexibility to accommodate changing priorities, deadlines, and last-minute scheduling adjustments.
4. Knowledge of the telecommunications industry.

At Zappie, we believe in fostering a collaborative and fun working environment where our team can thrive. In addition to a competitive salary, we offer a range of benefits to our employees:

• Profit share bonuses for all staff
• £1,000 learning budget for career development
• Discounted broadband & SIM Plans
• £150 voucher for employee, salesperson, and operations person of the month
• Your birthday off every year
• Excellent location with many nearby restaurants and bars
• Outstanding career progression opportunities
• Charity and CSR programs
• Company incentives and events

Apply today

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