Sales Support Coordinator

Britten-Norman; Southampton, Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Sales Support Coordinator to enhance their sales team's efficiency. This role involves managing administrative tasks, ensuring a smooth customer journey, and supporting sales representatives in processing inquiries and orders. The ideal candidate will possess excellent communication skills, a keen eye for detail, and the ability to juggle multiple tasks in a fast-paced environment. With a strong commitment to customer satisfaction and a passion for aviation, this position offers a unique opportunity to contribute to a leading aerospace manufacturer while enjoying comprehensive benefits and a supportive work environment.

Benefits

36 annual leave days

Performance Related Pay

Contributory pension scheme

Private healthcare scheme

Flu vaccination

Dental and optical cover

Employee Assistance Program

Support with learning and professional development

Health screening and therapies

Digital GP

Qualifications

• 2 years experience in sales support or administrative role, ideally in aviation.
• Strong communication and organizational skills required.

Responsibilities

• Ensure smooth customer journey and professional experience.
• Assist Sales Representatives with inquiries, quotations, and orders.
• Maintain accurate records of sales activities and customer interactions.

Skills

Communication Skills

Organizational Skills

Attention to Detail

Customer Focus

Ability to Manage Multiple Tasks

Proficiency with CRM Software

Microsoft Office Suite

Written Communication Skills

Basic Understanding of Aircraft Products

Full UK Driving Licence

Education

5 GCSEs Grade C/4+ including Maths/English

Tools

CRM Software

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Sales Support Coordinator

Department: Sales

Employment Type: Full Time

Location: Southampton

Description

We are seeking a dynamic and highly organised Sales Support Coordinator to join our sales team. The ideal candidate will assist in the smooth operation of the sales process, ensuring that all administrative and support tasks are completed efficiently. This role will require excellent communication skills, attention to detail, and a strong ability to manage multiple tasks simultaneously.

Britten-Norman Aerospace Ltd is a leading manufacturer and provider of aerospace solutions, specialising in the design, manufacture, and support of the Islander aircraft. With a rich heritage in aviation and a commitment to excellence, the business delivers high-quality products and services to customers worldwide, civil and military alike.

Key Responsibilities

• Ensure the customer journey is smooth, well communicated and the customer is provided with a good and professional experience.
• Tracking actions across the department making sure all tasks and activities are completed within the agreed deadline.
• Assist Sales Representatives in processing sales inquiries, quotations, and orders.
• Coordinate customer communications, ensuring prompt and professional responses.
• Maintain accurate records of sales activities and customer interactions.
• Prepare and distribute commercial documents, presentations, and sales brochures.
• Support Sales Representatives with collateral to secure leads and close sales.
• Ensure updated and relevant marketing materials are available for the sales team.
• Maintain accurate customer trackers, sales records, prepare forecasts, and report on sales activity.
• Provide weekly reports to management.
• Work closely with other departments (production, MRO, logistics, etc.) to meet customer needs.
• Facilitate the transition of customers to Aftermarket and MRO teams for post-sales support.
• Provide administrative support to the wider Business Development team as needed.

Skills, Knowledge and Expertise

• 5 GCSEs Grade C/4+ incl Maths / English.
• 2 years previous experience in a sales support or administrative role, preferably in aviation or a technical industry.
• Proficiency with CRM software and sales reporting tools.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), with experience using CRM systems being advantageous.
• A keen interest in the aviation industry, with a basic understanding of aircraft products and services.
• Experience of demonstrating a customer-focused approach, with a willingness to work collaboratively with team members and clients.
• Excellent organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to prioritise tasks and work under pressure in a fast-paced environment.
• Strong written communication skills to convey information, internally and externally at all levels.
• Keen attention to detail, ensuring sales materials, records, and communications are handled with precision.
• Full UK driving licence required.
• Ability to achieve a UK security clearance.

Benefits

• 36 annual leave days (inclusive of Bank and Public Holidays).
• Performance Related Pay and benefits.
• Contributory pension scheme with a salary sacrifice option.
• Private healthcare scheme.
• Flu vaccination.
• Dental and optical cover.
• Employee Assistance Program.
• Support with learning and professional development (courses and licenses).
• Health screening and therapies.
• Digital GP.
• Referral bonus.