Sales Support Coordinator

Office Angels; Northampton; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Career development

Progression opportunities

Company benefits

Collaborative team

Job summary

Office Angels in Northampton is seeking a Sales Support Coordinator to work with Sales, Operations and Logistics to manage customer accounts, process orders and deliver first-class service.

You will use SAP and Excel to process orders, build strong relationships, and support forecasting and reporting. The role runs Monday to Friday, full-time, in a growing food manufacturing business offering development opportunities.

Qualifications

• Experience in customer service, sales support or account management.
• Strong relationship-building and communication skills.
• Experience in food manufacturing, foodservice or retail sectors preferred.

Responsibilities

• Be the primary contact for customer enquiries and account management.
• Process customer orders accurately using SAP.
• Coordinate with internal teams to ensure timely order fulfilment and issue resolution.
• Build strong customer relationships and deliver excellent service.
• Monitor order progress and communicate updates to customers.
• Support sales with account administration and reporting.

Tools

SAP

Excel

Job description

Sales Support Coordinator

Location: Northampton
Job Type: Full Time, Permanent
Industry: Food Manufacturing
Salary: Competitive
Working Hours: Monday to Friday

This is a fantastic opportunity for an experienced customer service or sales support professional who enjoys building strong customer relationships and delivering an exceptional service experience.

Working closely with Sales, Operations and Logistics teams, you will play a key role in managing customer accounts, processing orders and ensuring customers receive first-class support at every stage of the order journey.

Key Responsibilities

• Act as the primary point of contact for customer enquiries and account management
• Process customer orders accurately and efficiently using SAP
• Work closely with internal departments to ensure timely order fulfilment and resolve issues quickly
• Build and maintain strong customer relationships through exceptional service delivery
• Monitor order progress and proactively communicate updates to customers
• Support the sales team with account administration and customer management activities
• Produce and maintain reports using Excel and other business systems
• Handle customer queries, complaints and escalations in a professional and solution-focused manner
• Maintain accurate customer records and order information within SAP and internal systems
• Support forecasting, reporting and other commercial activities as required

What We're Looking For

• Previous experience within Customer Service, Sales Support, Internal Sales, Account Management or a similar role
• Strong relationship-building skills with a passion for delivering outstanding customer service
• Experience working within the Food Manufacturing, Foodservice or Retail sectors
• Excellent organisational skills with the ability to manage multiple priorities effectively
• High attention to detail and accuracy in all aspects of work
• A proactive, positive and solution-focused approach
• Ability to perform well in a fast-paced environment and adapt to changing priorities
• A collaborative team player who is happy to support colleagues across different areas of the business

Skills and Qualifications

• Previous experience using SAP is essential, ideally SAP S/4HANA
• Advanced Microsoft Excel skills are essential
• Strong verbal and written communication skills
• Understanding of order processing, supply chain and logistics functions is desirable
• Experience working with key retail customers would be advantageous
• Strong analytical skills with the ability to produce and interpret reports

What's on Offer

• Competitive salary
• Opportunity to join a growing and supportive business
• Collaborative team environment
• Career development and progression opportunities
• Company benefits package

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.