Sales Support Coordinator

Wärtsilä Corporation; Havant; On-site; GBP 25,000 - 35,000; Full time

Job summary

Wärtsilä Corporation is seeking a Customer Service Co-ordinator in Havant to manage customer inquiries and produce quotations. The role involves building relationships with stakeholders and achieving key performance indicators. Join a company committed to sustainable societies and smart technologies.

Qualifications

• Proven experience in a customer-facing role.
• Strong commercial acumen and understanding of contractual liabilities.
• Excellent verbal and written communication skills.

Responsibilities

• Produce quotations and proposals for customer enquiries.
• Build relationships with stakeholders including engineering and sales.
• Achieve and exceed Customer Service KPIs.

Skills

Negotiation skills

Communication

Analytical skills

Problem-solving skills

Teamwork

Tools

Excel

Word

SAP

Job description

Job Title: Customer Service Co-ordinator

Location: Havant, Portsmouth

This is a permanent position. Join our team working for a better future.

Responsibilities:

1. Produce accurately written quotations and proposals in response to customer enquiries within the agreed timeframe.
2. Prepare supporting documentation for internal management approval.
3. Build relationships with key stakeholders, including engineering, production, sales, and sub-contractors.
4. Identify new opportunities via the sales team and progress negotiations to order, keeping up to date with inflation, exchange rates, and projected costs.
5. Utilize relevant software such as Excel, Word, and SAP.
6. Provide exceptional customer satisfaction proactively.
7. Achieve and exceed relevant Customer Service KPIs.
8. Ensure all procedures comply with audit requirements.

Candidate Requirements:

• Proven experience in a customer-facing role.
• Strong commercial acumen, negotiation skills, and understanding of contractual liabilities.
• Excellent communication skills, both verbal and written.
• Strong analytical and problem-solving skills.
• Confidence in presenting and facilitating meetings.
• Proven relationship-building abilities and teamwork skills.

Why Join Us?

At Wärtsilä, we believe in empowerment, ownership, and responsibility. We support growth, innovation, and initiative. We value authenticity, honesty, and a safe, inclusive environment where everyone can voice opinions and grow. We are passionate about building sustainable societies through smart technologies and a sustainable future.

Contact & Next Steps:

Apply through our careers portal. For questions, contact Jess Baxter at [e-mail]. Please note that email applications are not recorded or responded to. Join us in shaping the decarbonisation of marine and energy sectors!

Wärtsilä values diversity, inclusion, and equal opportunities. A security check may be required depending on the country.

Learn more at www.wartsila.com.