Sales Support Co-ordinator

Trinity Professional; West Midlands; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

39-hour week

Early finish on Fridays

Career development and progression

Job summary

Trinity Professional is seeking a Sales Support Co-ordinator in the West Midlands to support customers, process orders and coordinate deliveries from enquiry to fulfilment.

Ideal candidates have experience in sales administration or customer service within civil engineering, utilities or construction, and are organised, proactive, and customer-focused in a fast-paced environment.

Qualifications

• Experience in sales support, sales administration or order processing.
• Experience in civil infrastructure, utilities or construction is advantageous.
• Strong organisational skills and attention to detail.
• Confident communication and relationship-building with customers.
• Ability to manage multiple priorities in a busy environment.
• Proficient IT skills and good use of business systems.

Responsibilities

• Process customer orders accurately and efficiently, ensuring all information is recorded correctly.
• Manage stock availability and liaise with relevant teams to ensure customer requirements are met.
• Coordinate deliveries directly to site, working closely with customers, suppliers and transport teams.
• Respond to customer enquiries, pricing queries and order updates in a timely and professional manner.
• Provide sales support to customers, including groundworkers, civil contractors and other trade professionals.
• Ensure customers receive accurate product information and a consistently high level of service.
• Monitor outstanding orders and proactively resolve any issues or delays.
• Build and maintain strong relationships with customers, supporting repeat business and long-term partnerships.
• Work collaboratively with internal teams to ensure efficient day-to-day operations.

Skills

Sales support

Order processing

Customer service

Civil infrastructure

Tools

ERP systems

CRM

Job description

The Opportunity

We are currently recruiting on behalf of a well-established business and due to continued business needs, they are looking to welcome a Sales Support Co-ordinator to join their team.

This is an excellent opportunity for someone with experience in sales administration, customer service or sales support, ideally within civil engineering, utilities, construction or merchant supply.

The successful candidate will play an important role in supporting customers, processing orders and coordinating deliveries, ensuring everything runs smoothly from initial enquiry through to fulfilment.

The company is looking for someone who is organised, proactive and customer-focused, with the ability to work in a fast-paced environment where priorities can change throughout the day.

Key Responsibilities

• Process customer orders accurately and efficiently, ensuring all information is recorded correctly.

• Manage stock availability and liaise with relevant teams to ensure customer requirements are met.

• Coordinate deliveries directly to site, working closely with customers, suppliers and transport teams.

• Respond to customer enquiries, pricing queries and order updates in a timely and professional manner.

• Provide sales support to customers, including groundworkers, civil contractors and other trade professionals.

• Ensure customers receive accurate product information and a consistently high level of service.

• Monitor outstanding orders and proactively resolve any issues or delays.

• Build and maintain strong relationships with customers, supporting repeat business and long-term partnerships.

• Work collaboratively with internal teams to ensure efficient day-to-day operations.

About You

• Previous experience in sales support, sales administration, customer service or order processing.

• Experience within civil infrastructure, utilities, construction, builders' merchants or a related supply sector would be advantageous.

• Strong organisational skills with excellent attention to detail.

• Confident communication skills and the ability to build positive customer relationships.

• A proactive approach to problem-solving, with the ability to manage multiple priorities.

• Comfortable working in a busy environment and adapting to changing demands.

• Good IT skills and confidence using business systems to manage orders and customer information.

• A positive attitude, strong work ethic and a genuine commitment to delivering excellent customer service.

What's on Offer?

• £30,000 £35,000 salary, depending on experience.

• 39-hour working week.

• Early finish on Fridays, giving you a better work-life balance.

• Opportunities for career development and progression.

• The chance to join an established business within a specialist and growing sector.

• A varied role where you can make a real contribution to customer service and business operations.