Sales Support Coordinator

Trinity Resource Solutions; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

23 days' annual leave

Private health insurance

Company pension contribution

Wellness allowance

Job summary

Trinity Resource Solutions in London is seeking a proactive Sales Support Coordinator to join our busy sales operation. You will work at the heart of the commercial team, coordinating quotations, orders and deliveries, while delivering exceptional customer service to clients and dealers.

You will liaise with customers, suppliers and manufacturers, supporting the complete order lifecycle from quotation to installation, ensuring accurate records and timely updates across internal systems.

Qualifications

• Experience in sales support, sales administration or order management.

Responsibilities

• Prepare quotations, process customer orders and liaise with customers, dealers, suppliers and manufacturers.

Skills

Sales support

Sales administration

Order management

Customer service

Organisational skills

Attention to detail

Communication skills

Microsoft Office

Excel

Outlook

Sage ERP

Tools

Sage

Job description

Are you an organised, customer-focused professional who enjoys keeping sales projects running smoothly from initial quotation through to final delivery and installation?

We’re working with an established international organisation specialising in workplace solutions, helping businesses create effective, high-quality working environments. They are looking for a proactive Sales Support Coordinator to join their team in London.

This is an excellent opportunity for someone who enjoys working at the heart of a busy commercial operation, building relationships with customers and suppliers, coordinating multiple moving parts and ensuring every order is handled accurately and efficiently.

You’ll work closely with the sales team, customers, dealers, suppliers and manufacturers to support the complete order lifecycle — from preparing quotations and processing orders to coordinating deliveries, installations and resolving any issues along the way.

You’ll play an important role in delivering an excellent customer experience, ensuring orders progress smoothly, deadlines are met and customers receive a professional, responsive service.

Key Responsibilities

• Prepare quotations, process customer orders and liaise with customers, dealers, suppliers and manufacturers.
• Manage orders from initial placement through to delivery, installation and completion, maintaining accurate records throughout.
• Coordinate product demonstrations, furniture mock-ups, deliveries and installations.
• Review order acknowledgements and resolve discrepancies relating to pricing, specifications, quantities and delivery dates.
• Work closely with the sales team to provide timely updates and ensure projects remain on track.
• Respond to customer enquiries, proactively resolve issues and manage expectations professionally.Produce order status reports and maintain accurate information across internal systems.
• Monitor outstanding snagging issues and coordinate their resolution through to completion.
• Support showroom activities and contribute to the smooth running of the wider sales operation.

About You

You’ll be an organised and detail-oriented professional who takes pride in delivering excellent customer service and ensuring things happen when they should.

You’ll ideally bring:

• Experience in sales support, sales administration, order management, customer service or a similar commercial coordination role.
• Strong organisational skills and the ability to manage multiple orders, projects and priorities simultaneously.
• Excellent attention to detail, particularly when handling order information, pricing and specifications.
• Confident communication skills, with the ability to build effective relationships with customers, suppliers and internal stakeholders.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• A proactive, solutions-focused approach, with the confidence to investigate discrepancies and follow issues through to resolution.
• Experience using Sage or another ERP/order management system would be advantageous.
• Exposure to furniture, commercial interiors, workplace solutions, manufacturing or distribution would be beneficial.

Salary & Benefits

• Permanent, full-time position
• Hybrid working, with a London office base
• Working hours: Monday to Friday, 9:00am–5:30pm
• 23 days' annual leave, increasing with length of service
• Private health insurance*
• Company pension contribution*
• Wellness allowance*

If you’re a proactive sales support professional who enjoys coordinating orders, solving problems and delivering an excellent customer experience, we’d love to hear from you.

All applications will be handled confidentially.