Sale Support Assistant

Workshop Recruitment; Burridge; On-site; GBP 28,000 - 30,000; Full time

Job summary

Workshop Recruitment is seeking a detail-oriented Sales Support Assistant in Fareham to join a small, local office team for a large international business. The role involves first point of contact with customers, managing orders and coordinating with logistics, warehousing, and internal teams.

A driving license and own transport are required due to location. The candidate will oversee order processing, CRM maintenance, and data reporting while contributing to process improvements and KPI

Qualifications

• Experienced in sales support or sales operations.
• Proficient with CRM systems and data accuracy.
• Excellent organisational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel and reporting tool skills.
• Detail-oriented with high accuracy and focus.

Responsibilities

• Oversee daily sales support activities, including order processing, quotations, and contract administration.
• Maintain and improve CRM systems and sales databases.
• Identify inefficiencies and document SOPs to streamline processes.
• Act as escalation point for customer queries and liaise with internal departments.

Skills

CRM experience

Organisational skills

Communication

Problem-solving

Detail-oriented

Teamwork & leadership

Customer service focus

Ability to learn software

Tools

Microsoft Excel

Reporting tools

CRM software usage

Job description

Sales Support AssistantFarehamPermanent£28,000 - £30,000 Do you have experience in dealing with customers as a first point of contact and supporting with the sales order process? If so, we are seeking a detail-oriented and proactive Sales Support Assistant to work closely alongside a Sales Director. You will be working in a small, local office team for a large international business. Liaising with the Italian sales office you will be dealing directly with customers and internal teams including logistics and warehousing to deliver an exceptional service to clients. The ideal candidate will possess strong organisational and communication skills, with solid computer literacy with ability to learn new software. This position is suitable for an individual who is eager to contribute to a fast-paced, professional environment. DUE TO LOCATION, YOU WILL BE REQUIRED TO DRIVE AND HAVE OWN TRANSPORT – Parking is free!

Sales Operations Support

• Oversee daily sales support activities, including order processing, quotations, and contract administration
• Ensure accuracy and timeliness of sales documentation and reporting
• Maintain and improve CRM systems and sales databases
• Management of stock and engagement with 3PL partners

Process Improvement

• Identify inefficiencies and implement streamlined sales processes
• Develop and document standard operating procedures (SOPs)
• Collaborate with sales leadership and colleagues to enhance workflows

Customer & Stakeholder Support

• Act as escalation point for customer queries and issues
• Ensure high levels of customer satisfaction and service delivery
• Liaise with internal departments (e.g., finance, logistics, marketing)

Systems & Tools Management

• Manage CRM systems
• Ensure data integrity
• Support implementation of new sales tools and technologies

Key Performance Indicators (KPIs)

• Sales process efficiency and turnaround times
• Accuracy of sales data and reporting
• Customer satisfaction scores
• CRM adoption and data quality

Skills & Experience Essential

• Proven experience in sales support, sales operations, or similar role
• Experience with CRM systems
• Excellent organisational and multitasking abilities
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel and reporting tools
• Detail-oriented with high accuracy
• Strong communication and interpersonal skills
• Proactive and solution-focused mindset
• Ability to work under pressure and meet deadlines
• Collaborative team player with leadership capability

Working Hours

Monday to Friday 8.30am /9am – 5pm