Sales Support Specialist

Trinity Resource Solutions; Greater London; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

23 days leave

Private Health Insurance

Company Pension

Job summary

Trinity Resource Solutions in London is seeking a Sales Support professional to ensure smooth quotation-to-delivery processes. You will work with customers, the sales team, suppliers and manufacturers to process orders, coordinate installations and provide accurate updates. The role offers a varied, hands-on environment with growth opportunities.

You will liaise across departments, manage multiple orders, and maintain precise records to support timely delivery and high customer satisfaction.

Qualifications

• Experience in Sales Support or order management within a project-driven environment.
• Excellent attention to detail and accuracy.
• Strong communication and relationship-building skills.
• Proficient with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Prepare quotations and process customer orders.
• Liaise with clients, dealers, suppliers and manufacturers.
• Coordinate product demos, mock-ups, deliveries and installations.
• Process orders using ERP and internal systems.
• Review order acknowledgements and resolve discrepancies.
• Provide accurate project and order updates with the sales team.
• Handle customer queries professionally and efficiently.
• Produce order status reports and maintain records.
• Monitor snagging orders and resolve issues.
• Manage multiple deadlines while maintaining high service levels.
• Support showroom activities and wider business needs.

Skills

Sales Support

Order Management

Project Coordination

Excel

Office 365

Tools

Microsoft Dynamics 365 BC

Job description

Are you an experienced Sales Support professional who enjoys keeping complex customer orders and projects moving from quotation through to delivery?

We're working with an established and growing business operating within a project-led, customer-focused environment. They are looking for an organised and commercially aware Sales Support professional to join their London team.

This is a varied role sitting at the heart of the sales process. You'll work closely with customers, sales teams, suppliers, dealers and manufacturers, making sure orders are processed accurately and projects progress smoothly through to delivery and installation.

The Role

You'll be responsible for providing proactive support throughout the customer and project lifecycle, including:

• Preparing quotations and processing customer orders
• Liaising with clients, dealers, suppliers and manufacturers
• Coordinating product demonstrations, mock-ups, deliveries and installations
• Processing and managing orders through Microsoft Dynamics 365 Business Central and internal systems
• Reviewing order acknowledgements and resolving pricing, specification, quantity and delivery discrepancies
• Working closely with the sales team to provide accurate project and order updates
• Handling customer queries and resolving issues professionally and efficiently
• Producing order status reports and maintaining accurate records
• Monitoring snagging orders and ensuring outstanding issues are resolved
• Managing multiple deadlines while maintaining a high level of customer service
• Supporting showroom activities and wider business requirements

About You

We're looking for someone who is highly organised, commercially aware and enjoys being the person who makes sure everything happens when it should.

You’ll ideally have:

• Previous experience in Sales Support, Sales Administration, Order Management or Project Coordination
• Experience managing customer orders from initial quotation through to delivery
• Excellent attention to detail and accuracy
• Strong communication and relationship-building skills
• The ability to manage multiple priorities and deadlines
• A proactive, customer-focused approach
• Strong problem-solving skills
• Good knowledge of Microsoft Office, particularly Excel, Word and Outlook
• Experience working with an ERP or order management system
• Business Central / Microsoft Dynamics experience would be highly advantageous
• The confidence to communicate with customers, suppliers and internal stakeholders

What's on Offer?

• 23 days' annual leave, increasing with length of service
• Private Health Insurance*
• Company Pension Contribution*
• Permanent position with an established organisation
• A varied role with significant interaction across sales, customers, suppliers and operations

If you're an experienced Sales Support or Order Management professional looking for a more commercially focused role with real ownership and responsibility, we'd love to hear from you.